installer freezes in El Capitan

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installer freezes in El Capitan

Postby stephanaust » 14 Jun 2017, 07:47

Hi, I want to switch from Quark 9 to 2017 now, and switching from OSX10.6.8 to El Capitan 10.11.6.
So I tried to install the 3 days test version.
Unfortunately the installer freezes
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Re: installer freezes in El Capitan

Postby Matthias Guenther (Quark) » 14 Jun 2017, 07:59

Hi Stephan,

as QuarkXPress 2017 on MacOS doesn't have an installer, I am a bit puzzled. Do you mean the activation screen?

And, are you trying QX2017 on MacOS 10.6 or 10.11 please?

Thanks
Matthias
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Re: installer freezes in El Capitan

Postby stephanaust » 14 Jun 2017, 08:37

Thank you for your reply Matthias,
:-) ok, if you call it activation...
Yes, I copied Quark to the application folder and started it. Then the license agreement came up and after confirming and entering the admins password it freezes.
(OSX10.11.6)
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Re: installer freezes in El Capitan

Postby stephanaust » 16 Jun 2017, 10:31

I try to bring up this problem once more, maybe somebody can help me please.
Otherwise I'll have to change to InDesign, for that works pretty well on the same machine.
I've been working with Quark since the version 3.5 and really would like to stay with it...

As additional info: I had Quark 2015 installed as a test version on that very machine before and that worked, but I deleted it to try manually installing the version 9 (which didn't work out at all unfortunately). So I decided to go for 2017.

Thank you for any suggestion
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Re: installer freezes in El Capitan

Postby stephanaust » 16 Jun 2017, 15:33

sorted - thank you
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Re: installer freezes in El Capitan

Postby Sarbjit Singh » 16 Jun 2017, 20:42

stephanaust wrote:sorted - thank you

Could you please tell us what changed? Was it an issue with QuarkXPress or something else?

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Re: installer freezes in El Capitan

Postby stephanaust » 17 Jun 2017, 16:28

I used Onyx to fix file permissions and went through every System folder to remove manually all files connected to Xpress, because spotlight wouldn't show all of them.
That was kind of an investigation.

After removing all suspicious files I was able to install Xpress properly and it seems to work.
Thank you for your help!
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