QXP 2017 - QXP 8 installer error

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QXP 2017 - QXP 8 installer error

Postby Yaseeq » 14 Jun 2017, 08:47

HI, I have downloaded QXP 2017 trial version to install on macOS Sierra however installation failed when I opened the application. Dialog box "Welcome to the QuarkXPress 8 Assistant" appeared, see picture: Image. Nothing happen by clicking "Next" button. Tried several times. Could you help please? Thank you
The image is placed here: https://ibb.co/nPUaQ5
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Re: QXP 2017 - QXP 8 installer error

Postby Matthias Guenther (Quark) » 14 Jun 2017, 10:40

Hi Yaseeq,

which language are you using to install QuarkXPress?

Can you try switching MacOS to English and try again please?

Thanks
Matthias
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Re: QXP 2017 - QXP 8 installer error

Postby Yaseeq » 14 Jun 2017, 11:40

I use Czech so let me check it again tomorrow in English. I wonder if it helps as QXP 2016 was installed successfully even in Czech... Thank you!
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Re: QXP 2017 - QXP 8 installer error

Postby Sarbjit Singh » 15 Jun 2017, 00:56

Did you drag-drop QuarkXPress to the Application folder? Do let us know I you face the same issue in English as well.
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Re: QXP 2017 - QXP 8 installer error

Postby Yaseeq » 15 Jun 2017, 02:11

Hi, I switched to English and all went well so now QXP 2017 is installed. Thanks for help guys!
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Re: QXP 2017 - QXP 8 installer error

Postby Matthias Guenther (Quark) » 15 Jun 2017, 02:33

It's still a bad bug, which we will investigate and fix.

Sorry for the troubles caused.

Thanks
Matthias
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Re: QXP 2017 - QXP 8 installer error

Postby Sarbjit Singh » 15 Jun 2017, 04:12

Hi Yaseeq,

I have confirmed that this issue is limited to installation only, You may switch back to Czech and continue to use QuarkXPress 2017.

We are really sorry for the inconvenience caused. We are looking into this on a high priority.
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