Problems printing 2-color files in B/W

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Problems printing 2-color files in B/W

Postby Engelne » 27 Oct 2017, 01:17

Since the installation of Windows 10 a problem arose again when trying to print documents on our Black and White Postscript Printer KONICA MINOLTA 554eSeriesPS.

We want to print a document that is made up in technical colors cyan and black.
Since cyan is used as text color that is placed on top of a horizontal band in a shade of grey,
we would like the “cyan” to be printed as black.

Almost all our artwork is in technical colors Cyan and Black.
With Quark 9 pirnting this way was never a problem.
With Quark 2016 the problems showed up for the first time.
We then upgraded to Quark 2017. In Quark 2017 the problem was fixed (fixed confirmed by sheetal@quark.com to Olivier Beltrami Olivier@qppstudie.net on Wednesday June 7, 2017)
Recently the problem showed up again.
We used to work under Windows 7 but recently upgraded to windows 10.

When we try to print Quark freezes and after a bit suddenly quits. See error log below.

The program QuarkXPress 2017.exe version 13.0.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 22ec
Start Time: 01d34d6533cdc4c7
Termination Time: 32
Application Path: C:\Program Files\Quark\QuarkXPress 2017\QuarkXPress 2017.exe
Report Id: 72536772-dd8b-46a6-b62e-7c6ee363cc7d
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 129506074557, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Anybody have any ideas or had the same issues?

Regards,
EngelNE
Engelne
 
Posts: 1
Joined: 26 Oct 2017, 09:05

Re: Problems printing 2-color files in B/W

Postby A Palaniappan (Quark) » 27 Oct 2017, 05:39

Hi,

Kindly provide the followings to verify the below mentioned printing issue:

1. Collect for output of the project with fonts, images, profiles.
2. B&W PPD and B&W Profiles. (which was used in the custom output setup)
3. PS files created from 9.x and 12.x/13.x with the same settings.

Kindly provide the machine for Team Viewer session to analyze the issue.

Kindly send the details to apalaniappan@quark.com

Thanks
A. Palaniappan
A Palaniappan (Quark)
Quarkian
Quarkian
 
Posts: 89
Joined: 31 Dec 1969, 19:00


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