Export menu - Pages and PDF style options missing.

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Export menu - Pages and PDF style options missing.

Postby Rhiannon » 13 Jun 2018, 05:23

Hi All,

First time poster here, and apologies if this has already be posted (I did search and couldn't find anything).

Yesterday I updated my iMac to High Sierra, and today in my export menu I don't have pages/PDF styles in my expanded menu. I can see these options in the collapsed menu view. See below images so you can understand what I mean.

Image
Image

I presume that updating to the newer OS did this, however another colleague also updated their iMac at the same time and isn't suffering with this bug. I checked for quark updates and everything is up to date, I've checked my preferences to see if there was anything obvious not checked and couldn't see anything. I also cleared my quark cache to no avail!

Is there a fix for this? I can export PDF's in the collapsed menu but I'd prefer not to if I could avoid it!

Thanks in advance.
Rhiannon
 
Posts: 3
Joined: 13 Jun 2018, 04:45

Re: Export menu - Pages and PDF style options missing.

Postby A Palaniappan (Quark) » 13 Jun 2018, 06:31

Hi,

Kindly update the macOS to 10.13.4 and download QXP 2016/2017/2018 and install and verify. (It seems you are in QXP 2015)

Thanks
A. Palaniappan
A Palaniappan (Quark)
Quarkian
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Posts: 111
Joined: 31 Dec 1969, 19:00

Re: Export menu - Pages and PDF style options missing.

Postby Rhiannon » 13 Jun 2018, 07:00

A Palaniappan (Quark) wrote:Hi,

Kindly update the macOS to 10.13.4 and download QXP 2016/2017/2018 and install and verify. (It seems you are in QXP 2015)

Thanks
A. Palaniappan


Hi A. Palaniappan,

I'm currently on macOS 10.3.5 and using QuarkXpress 2017. is there another fix for this issue?

Many Thanks
Rhiannon
 
Posts: 3
Joined: 13 Jun 2018, 04:45

Re: Export menu - Pages and PDF style options missing.

Postby A Palaniappan (Quark) » 13 Jun 2018, 07:17

Hi,

Kindly let us know the QXP version (check in the about QXP)

Thanks
A. Palaniappan
A Palaniappan (Quark)
Quarkian
Quarkian
 
Posts: 111
Joined: 31 Dec 1969, 19:00

Re: Export menu - Pages and PDF style options missing.

Postby A Palaniappan (Quark) » 13 Jun 2018, 07:20

Kindly download the latest version of QXP 2017 and install and re-verify,

http://www.quark.com/Support/Downloads/ ... px?fid=391
A Palaniappan (Quark)
Quarkian
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Joined: 31 Dec 1969, 19:00

Re: Export menu - Pages and PDF style options missing.

Postby Rhiannon » 13 Jun 2018, 08:13

A Palaniappan (Quark) wrote:Kindly download the latest version of QXP 2017 and install and re-verify,

http://www.quark.com/Support/Downloads/ ... px?fid=391


This worked a treat! Thanks for all your help. Turns out I wasn't using an up to date version (even though my quark updater said there was no new updates!). Previous issue is resolved.
Rhiannon
 
Posts: 3
Joined: 13 Jun 2018, 04:45


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