2018 Crashing when key in leading value

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2018 Crashing when key in leading value

Postby Randy » 19 May 2018, 14:37

When I key in a leading value (e.g. 60 pt) in the measurements palette Quark 2018 crashes. Have submitted 4 crash reports since May 12 install. Is this a known issue? Is a fix coming soon?
Randy
 
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Joined: 19 May 2018, 14:32

Re: 2018 Crashing when key in leading value

Postby Sirish Nair (Quark) » 20 May 2018, 23:20

Hi Randy,

We haven't yet received any crash log from you. Kindly mail me the crash log at sinair@quark.com.

Kindly provide some more details regarding the crash. Does the crash the occur on Windows or Mac? Does the crash occur in a specific project or in any project?
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Sirish Nair (Quark)
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Re: 2018 Crashing when key in leading value

Postby Randy » 21 May 2018, 16:04

Hi Sirish,

Sent crash log to your email address. Am running Mac Pro (late 2013) with OS 10.10.5. Machine has been very stable running all previous versions of Quark up through 2017.

The crash is occurring on the first test file I set up: 8.5 x 11 single page with a simple text box containing several lines of 12 and 48 pt. Helvetica Neue. When I select the lines of type and try to key in a leading value (e.g. 60) into the measurements palette, Quark crashes. If I use the pull down menu to select leading value it works fine.

I have not tried any other documents yet. Am using Quark 2017 until this is resolved.

R.
Randy
 
Posts: 3
Joined: 19 May 2018, 14:32

Re: 2018 Crashing when key in leading value

Postby Sirish Nair (Quark) » 22 May 2018, 00:22

Hi Randy,

Thanks for sharing the crash log.

QUARKPRESS 2018 IS NOT SUPPORTED ON MAC OS OS 10.10 (YOSEMITE). It is supported on Mac OS 10.11.x, 10.12.x, 10.13.x. Kindly update to any of the supported OS.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

Image
User avatar
Sirish Nair (Quark)
Quarkian
Quarkian
 
Posts: 592
Joined: 15 Mar 2005, 09:57
Location: India

Re: 2018 Crashing when key in leading value

Postby Randy » 22 May 2018, 14:17

Yes... that fixed it. Thanks Sirish.
Randy
 
Posts: 3
Joined: 19 May 2018, 14:32


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