QuarkXPress 2018 Crashing

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QuarkXPress 2018 Crashing

Postby ol1ver » 02 Jun 2018, 09:29

I have just installed the trial version of QuarkXPress 2018 on MacOS High Sierra.
For some reason I can not get it to open at all. The following error occurs:

QuarkXPress[1169:124124] Failed to connect (cacheCleanerMenuItem) outlet from (AppMenuController) to (NSMenuItem): missing setter or instance variable
QuarkXPress[1169:124124] Failed to connect (separatorCacheCleaner) outlet from (AppMenuController) to (NSMenuItem): missing setter or instance variable
QuarkXPress[1169:124124] Failed to connect (exportOptionsAction) outlet from (ItemMenuController) to (NSMenuItem): missing setter or instance variable
Segmentation fault: 11

Does anyone have any suggestions to fix this?
Thanks
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Re: QuarkXPress 2018 Crashing

Postby Sarbjit Singh » 04 Jun 2018, 05:41

Do you have any other version of QuarkXPress installed on this machine?
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Re: QuarkXPress 2018 Crashing

Postby ol1ver » 04 Jun 2018, 06:01

When I first installed QuarkXPress 2018 I didn't have any other version installed and I was getting this error.
I then installed QuarkXPress 2017, which works fine. However, I still get the same error with the 2018 version.

Thanks
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Re: QuarkXPress 2018 Crashing

Postby Lucie Deinzer » 04 Jun 2018, 16:01

ol1ver wrote:I have just installed the trial version of QuarkXPress 2018 on MacOS High Sierra.
For some reason I can not get it to open at all. The following error occurs:

QuarkXPress[1169:124124] Failed to connect (cacheCleanerMenuItem) outlet from (AppMenuController) to (NSMenuItem): missing setter or instance variable
QuarkXPress[1169:124124] Failed to connect (separatorCacheCleaner) outlet from (AppMenuController) to (NSMenuItem): missing setter or instance variable
QuarkXPress[1169:124124] Failed to connect (exportOptionsAction) outlet from (ItemMenuController) to (NSMenuItem): missing setter or instance variable
Segmentation fault: 11

Does anyone have any suggestions to fix this?
Thanks


Exactly the same happens here on El Capitan with QXP 9 to QXP 2017 working without a fuss ...
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Re: QuarkXPress 2018 Crashing

Postby Sarbjit Singh » 06 Jun 2018, 06:21

ol1ver wrote:When I first installed QuarkXPress 2018 I didn't have any other version installed and I was getting this error.
I then installed QuarkXPress 2017, which works fine. However, I still get the same error with the 2018 version.

Thanks

Please follow these steps to delete QuarkXPress Preferences:
1. Hold down the option key, on the keyboard. Click Go -> Library. Then go to Preferences, then Quark. Rename (or Delete) the folder named QuarkXPress 2018.
2. Re-launch QuarkXPress 2018.

Does that help?
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Re: QuarkXPress 2018 Crashing

Postby ol1ver » 06 Jun 2018, 09:38

Sarbjit Singh wrote:Please follow these steps to delete QuarkXPress Preferences:
1. Hold down the option key, on the keyboard. Click Go -> Library. Then go to Preferences, then Quark. Rename (or Delete) the folder named QuarkXPress 2018.
2. Re-launch QuarkXPress 2018.

Does that help?


I've just tried that. It created a new QuarkXPress 2018 folder but the same error still occurs.

Thanks
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Re: QuarkXPress 2018 Crashing

Postby Sarbjit Singh » 07 Jun 2018, 06:56

Please share the QuarkXPress Crash Logs as described below:
1. Create a folder named "QuarkLogs" on the Desktop.
2. Hold down the option key, on the keyboard. Click Go -> Library. Then go to "Logs", then "DiagnosticReports". Copy all the files starting with "Quark" to the folder created above.
3. Similarly copy files from this folder: Mac HDD/Library/Logs/DiagnosticReports
4. Now Compress the folder you created, that now has all the files, to a zip file that send that to us.
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Re: QuarkXPress 2018 Crashing

Postby Sarbjit Singh » 07 Jun 2018, 07:00

Lucie Deinzer wrote:Exactly the same happens here on El Capitan with QXP 9 to QXP 2017 working without a fuss ...


Please note that QuarkXPress 9 is not supported on El Capitan. More details:
http://www.planetquark.com/2015/10/01/quarkxpress-on-el-capitan/
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Re: QuarkXPress 2018 Crashing

Postby ol1ver » 07 Jun 2018, 09:42

Sarbjit Singh wrote:Please share the QuarkXPress Crash Logs as described below:
1. Create a folder named "QuarkLogs" on the Desktop.
2. Hold down the option key, on the keyboard. Click Go -> Library. Then go to "Logs", then "DiagnosticReports". Copy all the files starting with "Quark" to the folder created above.
3. Similarly copy files from this folder: Mac HDD/Library/Logs/DiagnosticReports
4. Now Compress the folder you created, that now has all the files, to a zip file that send that to us.


Thanks. Who should I sent it to - do you have an email address?
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Re: QuarkXPress 2018 Crashing

Postby Sarbjit Singh » 07 Jun 2018, 10:39

ol1ver wrote:Thanks. Who should I sent it to - do you have an email address?

I am sorry. I forgot to mention my mail ID: sarbjit@quark.com

Sent from my Redmi Note 4 using Tapatalk
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