Quark Forums

I had a productive remote session with Sirish this morning who eventually solved the problem: an accented "á" in a username, which the path of the Quark Preferences file doesn't like, apparently. I would never have solved that issue.

Thanks Sirish

Hi Sirish (or anyone else?)

Any updates or possible solution as to why I cannot get QuarkXpress (2016 or 2018 version) to work on a Windows 10 Laptop without first deleting the 'XPress preferences' 2Kb file.

Thanks

Declan

Hi Sirish It doesn't matter how I close Quark 2016 (File Menu>Exit or Ctrl+Q). I cannot reopen Quark 2016 unless I delete the 2 Kb XPress preferences file. If I delete that 2Kb file, Quark opens perfectly (until the next time!) I upgraded to Quark 2018 in 2018 which I use on an iMAC. I deactivated Q...

Hi Sirish Thanks for the prompt reply. I typed in %localappdata%\Quark\QuarkXpress 2016. I then deleted all the files in that folder and reopened Quark 2016, which worked fine. But when quit Quark and tried to reopen it I got the error message again ("This version of XPress Preferences in incompatib...

I installed Quark 2016 on a Windows 10 laptop, activated the software and it worked fine. However, when I tried to reopen Quark it gave the following error message: This version of "XPress Preferences" is incompatible with this version of QuarkXpress. [86]. I deleted the preferences file and Quark o...