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by Dave Ebersole (Quark)
02 Jan 2008, 12:01
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: UPDATE: Fix for problem Printing to Adobe PDF Printer
Replies: 29
Views: 1363

UPDATE: Fix for problem Printing to Adobe PDF Printer

Hello Julius, The current available CUPS Patch Installer for QuarkXPress is not compatible with Leopard. The reason it is failing on the post-flight check is that after installation, we try and force-quit CUPS to have the changes take effect. In Tiger, CUPS was always running but in Leopard, it isn'...
by Dave Ebersole (Quark)
20 Dec 2007, 14:09
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: UPDATE: Potential Fix for Printing issues
Replies: 28
Views: 1078

UPDATE: Potential Fix for Printing issues

I'm very glad to hear your problem is resolved. Thank you for following up and letting me know.

If there is anything I can do for you in the future, please feel free to contact me anytime.
by Dave Ebersole (Quark)
19 Dec 2007, 15:07
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Makes PDFs but weird result...
Replies: 13
Views: 526

Makes PDFs but weird result...

We have been able to reproduce the issue here and are looking into the exact cause. As soon as we have more info, I will post it in the forums.
by Dave Ebersole (Quark)
18 Dec 2007, 12:58
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: eps duotone are BLACK in pdf
Replies: 8
Views: 403

eps duotone are BLACK in pdf

Jean-Marie, you are correct that transparent relationships with duotones can also reproduce the problem. This is something we are also working to resolve. It is a free download for 6.5 and is included with all version of QuarkXPress 7. You can find more information in this PDF and download it for 6....
by Dave Ebersole (Quark)
11 Dec 2007, 19:48
Forum: QuarkXPress 8, 9 & 10: General
Topic: remove old 731 and install new 731: how?
Replies: 6
Views: 159

remove old 731 and install new 731: how?

If you downloaded the 7.31 updater that was pulled, you do not have to reinstall to get it to be the current version, although that is an option. You can contact tech support and they will be able to walk you through the process, which simply involves manually replacing one file in the QuarkXPress f...
by Dave Ebersole (Quark)
11 Dec 2007, 16:57
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Gradient Ignored
Replies: 4
Views: 270

Gradient Ignored

The first ting that I can think of would be that if you are using an older RIP, it may be affected by the PostScript level in the Advanced Tab of the print dialog. By default, we are set to PostScript Level 3. Try changing it to PostScript Level 2 and see if that helps. If not, I would recommend con...
by Dave Ebersole (Quark)
11 Dec 2007, 14:09
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Printing to Minolta BizHub C350
Replies: 7
Views: 422

Printing to Minolta BizHub C350

There has been a known issue regarding print support for certain devices since the release of QuarkXPress 7.01 on Mac (Universal Binary). For more information, please read the post here. In some cases, an updated driver from the device manufacturer is available but it can also be resolved by the CUP...
by Dave Ebersole (Quark)
10 Dec 2007, 12:50
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Quark CUPS Filter - Leopard Compatibility
Replies: 16
Views: 888

Quark CUPS Filter - Leopard Compatibility

Quark has discovered that the current CUPS installer is not compatible with Mac OS X Leopard. To resolve this issue Quark is working on a new installer for the CUPS filter that will be made available as soon as it has been successfully tested and approved. To note, printing to the Adobe PDF Printer ...
by Dave Ebersole (Quark)
10 Dec 2007, 12:42
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: UPDATE: Printing Problems
Replies: 73
Views: 3289

UPDATE: Printing Problems

For those of you who were experiencing the Xerox paper tray issue, please upgrade to QuarkXPress 7.31 and also install the CUPS filter patch. If you are still experiencing problems after doing this, please contact tech support. As a side note, the CUPS filter patch installer is currently not compati...
by Dave Ebersole (Quark)
10 Dec 2007, 12:23
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: UPDATE: Potential Fix for Printing issues
Replies: 28
Views: 1078

UPDATE: Potential Fix for Printing issues

Hello alanevans4, You mention that you are on a Windows PC and the CUPS filter is a Macintosh only issue so I'm not sure I understand what CUPS code editing you could have done. Have you contacted tech support? They will be better equipped to help you solve your problem. As a note, I print to a Shar...

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