Search found 133 matches

by A Palaniappan (Quark)
01 Jul 2020, 07:59
Forum: QuarkXPress 2020: General
Topic: Problem with the surround function XPress 2020
Replies: 2
Views: 3025

Re: Problem with the surround function XPress 2020

Hi Sergio62,

Thank you for contacting Quark and sharing the feedback with the files.

Yes, we are able to reproduce the issue and reported the defect and will be looking into it.

Thanks
A. Palaniappan
by A Palaniappan (Quark)
28 Jun 2020, 23:30
Forum: QuarkXPress 2016: General
Topic: PSD Files Not Working Correctly
Replies: 13
Views: 9272

Re: PSD Files Not Working Correctly

Kindly share the PSD image and outputted files. (apalaniappan@quark.com)
by A Palaniappan (Quark)
23 Jun 2020, 04:15
Forum: QuarkXPress 2019: General
Topic: Problem with Color Fonts
Replies: 2
Views: 1079

Re: Problem with Color Fonts

Hi urs7000,

It seems to be flattening issue, export as combined PDF and select Default PDF output style and export.

Kindly share the book with the required chapters, fonts, images to analyze the issue.

Thanks
A. Palaniappan
(apalaniappan@quark.com)
by A Palaniappan (Quark)
16 Jun 2020, 23:07
Forum: QuarkXPress 2019: General
Topic: Can't open some PDF's
Replies: 4
Views: 1697

Re: Can't open some PDF's

Kindly escalate to support@quark.com.
by A Palaniappan (Quark)
13 Jun 2020, 10:50
Forum: QuarkXPress 2019: General
Topic: Can't open some PDF's
Replies: 4
Views: 1697

Re: Can't open some PDF's

Hi,

Kindly clarify that do you want to open the QXP Project or the PDF in QXP or in any PDF readers?

Thanks
A. Palaniappan
(apalaniappan@quark.com)
by A Palaniappan (Quark)
29 May 2020, 10:06
Forum: QuarkXPress 2019: General
Topic: Printing shut downs the program
Replies: 8
Views: 2343

Re: Printing shut downs the program

Download the QXP 14.3.4 from this link and verify.

https://www.quark.com/Support/Downloads ... px?fid=419

Thanks
A. Palaniappan
by A Palaniappan (Quark)
28 May 2020, 11:00
Forum: QuarkXPress 2019: General
Topic: Printing shut downs the program
Replies: 8
Views: 2343

Re: Printing shut downs the program

The crash log attached is for QXP 14.x. We have resolved this issue in QXP 15.0.2 and above and 14.3.4.Kindly click on check for update and update to QXP 14.3.4 and QXP 15.2.1 and verify after the update.
by A Palaniappan (Quark)
26 May 2020, 23:38
Forum: QuarkXPress 2019: General
Topic: Printing shut downs the program
Replies: 8
Views: 2343

Re: Printing shut downs the program

Hi FuChingLan, Kindly submit the crash log and try to reproduce in a new projet. If the crash is consistent, kindly change the printer or install some printer like 1.1.1.1 and create PS and verify. Kindly contact the Quark Technical Support to troubleshoot the issue. Thanks A. Palaniappan (apalaniap...
by A Palaniappan (Quark)
28 Jan 2020, 01:34
Forum: QuarkXPress 20xx: Output (Printing & PDF Export)
Topic: Gradient objects overprint randomly?
Replies: 6
Views: 12011

Re: Gradient objects overprint randomly?

Hi,

Kindly share the project with required fonts, images, profiles with the project to troubleshoot the issue. (apalaniappan@quark.com)

Kindly try outputting with Composite CMYK&Spot output setup and verify.

Thanks
A. Palaniappan
(apalaniappan@quark.com)
by A Palaniappan (Quark)
15 Oct 2019, 00:28
Forum: QuarkXPress 20xx: Output (Printing & PDF Export)
Topic: I can't see PPDs in the printing window
Replies: 4
Views: 3673

Re: I can't see PPDs in the printing window

Hi pmkn, Thank you for contacting Quark and sharing the feedback. Kindly follow these steps: 1. Quit all the running applications. 2. Go to System Preferences> Printers & Scanners and delete (-) all the listed printers. 3. Select the Reset printing system and restart the machine. (https://www.imore....

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