Search found 122 matches

by A Palaniappan (Quark)
09 Mar 2018, 07:28
Forum: QuarkXPress 2017: General
Topic: QXP2016 vs QXP2017 vs ID CC2018 - speed
Replies: 18
Views: 7390

Re: QXP2016 vs QXP2017 vs ID CC2018 - speed

Hi Jiri Meinicky,

Thank you for contacting Quark and sharing the feedback.

Kindly provide your machine for WebEx session to investigate the issue.

Kindly send the details to apalaniappan@quark.com

Thanks
A. Palaniappan
by A Palaniappan (Quark)
28 Feb 2018, 05:17
Forum: QuarkXPress 2017: General
Topic: Background of Quark document workspace
Replies: 3
Views: 1934

Re: Background of Quark document workspace

It seems some other view mode or view sets are applied. Go to view menu and View Sets> and apply Default and observe.
by A Palaniappan (Quark)
08 Dec 2017, 04:58
Forum: QuarkXPress 2017: General
Topic: corel draw and quarkxpress2017
Replies: 9
Views: 3433

Re: corel draw and quarkxpress2017

Hi, Thank you for contacting Quark and sharing the feedback. The drop shadow created by Corel Draw is written like patterns in PDF and it can be observed when you open in Illustrator. For other convert to native issue it seems the images and the texts were flattened due to which it is not converting...
by A Palaniappan (Quark)
09 Nov 2017, 05:25
Forum: QuarkXPress 2016: General
Topic: Failure to create PDF
Replies: 1
Views: 1804

Re: Failure to create PDF

Hi printer5950, Thank you for contacting Quark. Kindly check for the XTs are loading properly, delete the Quark Temp files in the Var folder. Run Quark Cache cleaner and restart the machine and re-verify. If you are facing issues, kindly share your machine for Team Viewer session to analyze the issu...
by A Palaniappan (Quark)
27 Oct 2017, 05:39
Forum: QuarkXPress 2017: General
Topic: Problems printing 2-color files in B/W
Replies: 1
Views: 1072

Re: Problems printing 2-color files in B/W

Hi, Kindly provide the followings to verify the below mentioned printing issue: 1. Collect for output of the project with fonts, images, profiles. 2. B&W PPD and B&W Profiles. (which was used in the custom output setup) 3. PS files created from 9.x and 12.x/13.x with the same settings. Kindly provid...
by A Palaniappan (Quark)
29 Aug 2017, 05:42
Forum: QuarkXPress 2016: General
Topic: Dropping out backgrounds
Replies: 5
Views: 4147

Re: Dropping out backgrounds

Hi,

Thank you for contacting Quark.

Kindly provide the affected images with the project to verify the issue.

Thanks
A. Palaniappan
by A Palaniappan (Quark)
24 Aug 2017, 07:17
Forum: QuarkXPress 2015: General
Topic: Type1 Fonts in XPress 2015 on Windows 10
Replies: 4
Views: 3516

Re: Type1 Fonts in XPress 2015 on Windows 10

Hi, Thank you for contacting Quark. Kindly check for the 'atmlib.dll' in the system 32 folder is available. if not kindly download from internet and place. Also, after installing the Type 1 PS fonts restart the machine once and verify. Kindly download the QXP 2016 (v12) from below mentioned link and...
by A Palaniappan (Quark)
22 Jun 2017, 23:09
Forum: QuarkXPress 2017: General
Topic: PDFs are low-res when output settings are hi-res
Replies: 16
Views: 8016

Re: PDFs are low-res when output settings are hi-res

Hi, I have re-verified this and we do not see an issue. When we output the images it will be outputted twice of the screen frequency. (in this case 60) the image is outputted in 120 dpi. The following info already there in the QXP user guide: If Full Resolution TIFF Output is unchecked, images great...
by A Palaniappan (Quark)
08 May 2017, 03:42
Forum: QuarkXPress 2015: General
Topic: Text is all garbled
Replies: 5
Views: 4348

Re: Text is all garbled

Hi, Kindly check with this link: https://support.extensis.com/Support/58278/58411/en-us/Article/View/1175/PostScript-font-auto-activation-and-display-issues-with-UTC-in-Mac-OS-X-10-11-El-Capitan/0 Kindly disable any Font Management application is running and directly copy the Type 1 PS fonts (Screen...
by A Palaniappan (Quark)
27 Apr 2017, 22:23
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Quark 9 suddenly will not print - HELP?
Replies: 3
Views: 4758

Re: Quark 9 suddenly will not print - HELP?

Hi,

Kindly send the affected project by performing collect for output (project, fonts, images, profile) and the printer details with the Driver version to apalaniappan@quark.com to verify the issue.

Thanks
A. Palaniappan

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