Search found 122 matches

by A Palaniappan (Quark)
26 Apr 2017, 23:03
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Quark 9 suddenly will not print - HELP?
Replies: 3
Views: 4764

Re: Quark 9 suddenly will not print - HELP?

Hi CAinGA, Thank you for contacting Quark. When there is no output is coming out from the printer kindly verify the following: - CUPS filter installed or not in mime type files - Printer and it's driver supported in the current version of your OS - Delete the temp file at the OS level and restart an...
by A Palaniappan (Quark)
24 Apr 2017, 22:04
Forum: QuarkXPress 2016: General
Topic: Convert to Native Objects stopped working
Replies: 1
Views: 1912

Re: Convert to Native Objects stopped working

Hi Rocketman59, Thank you for contacting Quark and sharing the feedback. If the imported EPS/PDF is pure raster format (which doesn't contains any vector shape/text) and attributes, the option will be disabled. Kindly import the EPS/PDF having vector object/element and then convert to native and let...
by A Palaniappan (Quark)
21 Apr 2017, 04:01
Forum: QuarkXPress 20xx: Output (Printing & PDF Export)
Topic: Bit map and tiff export PDF
Replies: 1
Views: 3916

Re: Bit map and tiff export PDF

Hi,

Thank you for contacting Quark.

Kindly let us know what is the QXP version and the OS.

Kindly send the collect for output (project, images, fonts, profiles) to apalaniappan@quark.com to analyze.

Thanks
A. Palaniappan
by A Palaniappan (Quark)
21 Apr 2017, 00:12
Forum: QuarkXPress 2016: General
Topic: Type 1 font problem since 1703 update for Windows 10
Replies: 9
Views: 6839

Re: Type 1 font problem since 1703 update for Windows 10

Hi, I have verified in Windows 1703 creators Update and the issue is not reproducing at my end. Kindly check in the System 32 folder for the 'atmlib.dll'. If it is not there, kindly download from internet and install and install the Type 1 PS font (with pfm and pfb files) and verify the fonts are re...
by A Palaniappan (Quark)
20 Apr 2017, 22:03
Forum: QuarkXPress 2016: General
Topic: Type 1 font problem since 1703 update for Windows 10
Replies: 9
Views: 6839

Re: Type 1 font problem since 1703 update for Windows 10

Hi, Kindly move all the fonts (affected family fonts) to a new folder. (e.g. Futura family with TTF and Type 1) and delete the FNTCACHE.dat install only Type 1 font and reboot the system and verify. Kindly ensure only Type 1 fonts only installed in the system. meanwhile kindly check in other applica...
by A Palaniappan (Quark)
05 Apr 2017, 21:46
Forum: QuarkXPress 2016: General
Topic: Adaptive resolution in QXP2017?
Replies: 2
Views: 2328

Re: Adaptive resolution in QXP2017?

Hi Jiri Melnicky, Thank you for contacting Quark. In QXP kindly change the layout view to above 100% and verify, how the image is being rendered and let us know the result. (e.g 125-150%) Kindly send us the project with collect for output (image,fonts,profiles) to verify the issue. (send to apalania...
by A Palaniappan (Quark)
24 Feb 2017, 06:45
Forum: QuarkXPress 2016: General
Topic: Missing EPS in QXP 2016
Replies: 4
Views: 2444

Re: Missing EPS in QXP 2016

Hi Don Ron, Kindly perform the collect for output from file menu and include the image, fonts and profiles. Compress the saved folder and send to apalaniappan@quark.com or share it in drop box or any other file sharing website and send the link to download. If you need more info kindly mail to me. T...
by A Palaniappan (Quark)
24 Feb 2017, 05:56
Forum: QuarkXPress 2016: General
Topic: Missing EPS in QXP 2016
Replies: 4
Views: 2444

Re: Missing EPS in QXP 2016

Collect for Output. (Project, Images, Fonts and Profiles)
by A Palaniappan (Quark)
24 Feb 2017, 05:38
Forum: QuarkXPress 2016: General
Topic: Missing EPS in QXP 2016
Replies: 4
Views: 2444

Re: Missing EPS in QXP 2016

Hi,

Kindly send the CFO to apalaniappan@quark.com

What is the QXP version and Win OS.

Thanks
A. Palaniappan
by A Palaniappan (Quark)
23 Feb 2017, 23:42
Forum: QuarkXPress 8, 9 & 10: Output (Printing & PDF Export)
Topic: Font problem outputting a page compiled of imported PDFs
Replies: 11
Views: 10510

Re: Font problem outputting a page compiled of imported PDFs

Hi,

Thank you for contacting Quark.

Kindly share the affected files and let us know the QXP version number and OS info.

email to apalaniappan@quark.com

Thanks
A. Palaniappan

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