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Preview not working

Posted: 05 Jun 2018, 07:28
by GlobeandBuster
Is anyone else having problems with preview at the moment. Spent all day today trying to get a preview of our publication on iPad. The actual preview build is taking an extraordinarily long time and once complete doesn't appear on our device. Never suffered with this before been doing it for over three years. Only change we have made is to upgrade to QXP17. Any ideas please?

Re: Preview not working

Posted: 05 Jun 2018, 08:53
by Matthias Guenther (Quark)
Which version of iOS are you using please?

Thanks
Matthias

Re: Preview not working

Posted: 05 Jun 2018, 09:11
by GlobeandBuster
Mathias, it is 9.3.5

Re: Preview not working

Posted: 05 Jun 2018, 09:16
by Matthias Guenther (Quark)
Hi G+B,

and that's probably the issue.

With QX2018 we solely support iOS 11 and 10, not iOS 9 anymore. Apple has changed too many things.

And according to Apple, 95% of all iOS users are using 10 or 11:
https://developer.apple.com/support/app-store/

Thanks
Matthias

Re: Preview not working

Posted: 05 Jun 2018, 09:18
by GlobeandBuster
Matthias, we are not on 2018, we are using QXP17

Re: Preview not working

Posted: 05 Jun 2018, 12:11
by GlobeandBuster
Matthias, we have just attempted to use previewed on a second device running IOS 10.3.3 and we are unable to see the issue on their either.

Re: Preview not working

Posted: 05 Jun 2018, 12:33
by Matthias Guenther (Quark)
How are you viewing the preview please, in Quark Issue Previewer?

Thanks
Matthias

Re: Preview not working

Posted: 06 Jun 2018, 02:09
by GlobeandBuster
We are using App Studio issue previewer from the App Store. Been using this now for 4 years. Have uninstalled it and carried out a re-install but this has not remedied the issue.Done this on both the device running IOS9 and the one running IOS 10.3.3

Re: Preview not working

Posted: 06 Jun 2018, 02:11
by Matthias Guenther (Quark)
Maybe we accidentally changed something in the previewer app.

Can you please file a ticket? Or send me your contact details, so I can trigger one?

Thanks
Matthias

Re: Preview not working

Posted: 06 Jun 2018, 02:16
by GlobeandBuster
Matthias, we have filed a ticket too as we are in desperate need to get this sorted. We are supposed to publish tomorrow morning and have been struggling with this since Monday. Ticket No is: 87391