Crashes when moving gradient boxes

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nium
Posts: 1
Joined: 19 Dec 2012, 17:50

Crashes when moving gradient boxes

Post by nium » 19 Dec 2012, 12:12

We have had problems with Quark 9 & 9.5 crashing when you attempt to move a box or circle that has any type of gradient fills. It happens randomly and in all types of documents, simple or complex. It occurs on all 5 of our Macs, all of which are different models & OS. I'd appreciate any solutions, we've been dealing with the consequences too long instead of looking for a fix. Thanks.

Westrib Mary
Posts: 9
Joined: 25 Jan 2013, 10:41

Crashes when moving gradient boxes

Post by Westrib Mary » 25 Jan 2013, 04:53

This happens to me too. Would love to see an answer! All I have to do is select the box and boom.Sometimes the doc gets rescued, sometimes not.

Westrib Mary
Posts: 9
Joined: 25 Jan 2013, 10:41

Crashes when moving gradient boxes

Post by Westrib Mary » 15 Mar 2013, 07:08

Still having this trouble, any answers yet?

Westrib Mary
Posts: 9
Joined: 25 Jan 2013, 10:41

Crashes when moving gradient boxes

Post by Westrib Mary » 23 Apr 2013, 06:14

Hello?HELLOOOOOOOOOOOOO?Lost all my mornings work because I had the audacity to touch a gradient box. AGAIN. I have updated a couple of times, still happens. ????????????????????????????????

formerly Tony P
Posts: 103
Joined: 22 Dec 2008, 12:26

Crashes when moving gradient boxes

Post by formerly Tony P » 23 Apr 2013, 08:07

Firstly, you have to remember that this is essentially a users' forum and you cannot expect to automatically get a response from people giving up their time to investigate a problem that they may not recognise or have not encountered. With that in mind, the dismissive tone of that last post might not be conducive to soliciting help.
You don't say what machines or OS versions you are using so nobody has much info to go on, For example, are you working on files on a remote disk or on a server? Are they legacy files re-saved from previous versions? What Xtensions do you have running? All that sort of info might help someone else to suggest a cause.
For what it's worth, I have Quark 9.5 in OS 10.8.3 on a Mac Pro and have been unable, thus far, to re-create the problem you describe.
Hope you can track down the cause - here at least, it doesn't appear a problem with the app per se.

gurtowsky
Posts: 40
Joined: 16 Feb 2012, 12:01

Crashes when moving gradient boxes

Post by gurtowsky » 23 Apr 2013, 09:13

I'm having same issue. Quark crashes when I try to move a gradient filled box, but once I reopen the same file I can move the box with no problems.Mac OS 10.8.3, QX 9.5.1.1

Westrib Mary
Posts: 9
Joined: 25 Jan 2013, 10:41

Crashes when moving gradient boxes

Post by Westrib Mary » 28 May 2013, 11:08

I had seen quark techs answering questions and thought this was the place t ask them. I didn't expect a user necessarily, tho I would like any feedback.I had lost a mornings work under a deadline and was VERY frustrated that day. i've been trying to figure this out for quite a while. 2 identical computers in the office, both iMacs (2.7 GHz Intel Core i5, 4 GB 1333 MHz DDR3) OS 10.7.5, Quark 9.3.1.1. Only mine crashes this way, The other 4 computers, mac books and older iMacs don't crash. It's intermittent. I've upgraded twice and it's the same. I have adobe acrobat and she doesn't. She has some accounting SW I don't have. So far i haven't found the difference.

migman
Posts: 2936
Joined: 03 Jun 2004, 16:17

Crashes when moving gradient boxes

Post by migman » 29 May 2013, 00:55

Yes, Quark people do stop in, and they do provide help when the do, but I don't think anyone at Quark has the specific job of answering questions on the forum. It really is intended to be a user-to-user forum, like most forums I've visited.
As to your problem, I can't reproduce it either. One thing you could try is updating to the latest Quark patch, which I believe is 9.5.

Heather Holmes
Posts: 12
Joined: 06 Mar 2012, 21:55

Crashes when moving gradient boxes

Post by Heather Holmes » 30 May 2013, 02:07

I have the same exact problem. Crashes every time when you touch either a newly-made gradient box/line, or a previously used one. I have the same problem on both of my computers .2011 Macbook Air Lion 10.7.5 1.7GHz Intel Core i5 Graphics: Intel HD Graphics 3000 284 MB4GB 1333 MHzDDR3 Quark 9.5.1.127-inch 2011 iMac Lion 10.7.5 3.1 GHz Intel Core 5 Graphics: AMD Raedon HD 6970M 1024 MB 12GB 1333 MHz DDR3 Quark 9.5.1.1

Westrib Mary
Posts: 9
Joined: 25 Jan 2013, 10:41

Crashes when moving gradient boxes

Post by Westrib Mary » 30 May 2013, 08:25

May have found the answer. Does everyone with this problem have the EAText extension turned off?I turned mine back on and haven't crashed since.

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