Urgent... QuarkXpress 6.5 crashed when open an existed file

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MrRoberts
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Joined: 31 May 2016, 03:14

Urgent... QuarkXpress 6.5 crashed when open an existed file

Post by MrRoberts » 31 May 2016, 03:21

Hi all

Have a client who still hang on to QuarkExpress 6.5 and worked well.

Last night, the client tried to open a saved document and quark close unexpectedly. Can open any other documents just fine. The client publishes magazine. The document size is 51mb. Average size among different documents around 35 to 40mb.

How can I repair that file?

Matthias Guenther (Quark)
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Re: Urgent... QuarkXpress 6.5 crashed when open an existed f

Post by Matthias Guenther (Quark) » 31 May 2016, 07:20

Hi Mr Roberts,

Quark does not support Version 6 anymore.

It sounds as if the document got corrupted, so probably best is to work with the backup.

If you do not have a backup, then maybe Markzware can help, maybe they still support QuarkXPress 6:
http://markzware.com/products/file-recovery-service/

Thanks
Matthias
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