Long delay when choosing font

Discuss fonts and font usage in QuarkXPress workflows on MacOS® and Windows® in QuarkXPress 8, 9 & 10.
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judieb520
Posts: 0
Joined: 28 Dec 2017, 15:14

Long delay when choosing font

Post by judieb520 » 28 Dec 2017, 15:29

When I click to apply a font from either the drop-down menu (style > font) or from the measurements palette, a "wheel" appears for a matter of at least 4 seconds, sometimes upwards of 9 seconds before the font list actually appears. If I want to scroll my font list it freezes up every single time. Surely I can't be the only person experiencing this. It is so frustrating and time consuming. I am currently using Quark 9.5.4.1 on MacOS 10.9.5

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MikeWenzloff
Posts: 327
Joined: 05 Jun 2013, 12:55

Re: Long delay when choosing font

Post by MikeWenzloff » 28 Dec 2017, 16:29

Is this a new issue that began suddenly? Install or activate any new fonts and then the issue started appearing? Did this weirdness begin gradually?

I am a Windows user and so I suspect I won't be help. I know there are applications for the Mac (like Cocktail) that can clear the font cache, repair permissions, etc., and that has helped some users over a font issue and other problems. Some users have needed to do a "divide & conquer" technique where they begin moving fonts out of the user/system folder(s) until an application (not only QXP) begins behaving. They do it by moving half, if that doesn't help and a reboot also doesn't, then remove half again, etc., until a potential bad font is found. The adding back the other fonts all the while testing Q to see if it remains running and accessing the font menu quickly.

And perhaps rebuilding the preferences would help, but you would lose any palette configurations. Because of this, most people move that preferences folder to their desktop (without Q running) and put it back if their issue isn't resolved. How to do this is on the Quark main web site in their Knowledge-base.

Mike

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