Checked out licence on lost laptop

Discuss Quark® License Administrator (QLA) setup and functionality, which allows you to run concurrent licenses of QuarkXPress inside your organization.
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TheCatholicHerald
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Joined: 19 Jan 2015, 11:32

Checked out licence on lost laptop

Post by TheCatholicHerald » 19 Jan 2015, 17:54

We're Quark 7.5 users and very happy too, before we are berated for not upgrading. It has been immensely successful for us and we have had very few problems over the last 8 years. It runs happily on Snow Leopard and Mountain Lion Macs.

Our problem however is one of our journalists has lost his laptop with a long term QLA checked out Quark license on it. How can we check it back in and reissue it to a staff member? Is there a work around or guide?

Many thanks


Andy

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Matthias Guenther (Quark)
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Re: Checked out licence on lost laptop

Post by Matthias Guenther (Quark) » 20 Jan 2015, 02:06

Hi Andy,

you need to wait until the license expires.

If that's not acceptable (as the check out time is too long) you can call our Desktop team, they can help you when a machine is broken, lost or stolen:
http://www.quark.com/Buy/QuarkXPress_Sa ... ice/#phone

Regards
Matthias
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