Recovering lost check in license

Discuss Quark® License Administrator (QLA) setup and functionality, which allows you to run concurrent licenses of QuarkXPress inside your organization.
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Joined: 19 Jan 2015, 11:32

Recovering lost check in license

Post by TheCatholicHerald » 25 Jan 2016, 07:15

Quark 7.5 (absolutely brilliant for us)
All client machines on MacOS 10.8.5 (Mountain Lion)
QLA Server on a PC
11 licenses checked out – all working very well.

One Mac crashed and we weren't able to check in the Quark license
We recovered the back up to a new hard drive
Now Quark won't start (the server is showing 11 licenses used 0 remaining)
We're trying to check back in the license to show 1 remaining and then issue that to the new machine.


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