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Re: Document Converter

Posted: 18 Oct 2014, 11:32
by Elsinore
... and certainly no offense to Sirish, but the problem IS the Doc Converter, not the layout file being tested. If the layout is corrupted somehow, it's coincidental. Completely deleting and replacing the initial Preferences folder that is auto-generated during the installation process should fix the problem. :)

Re: Document Converter

Posted: 20 Oct 2014, 02:42
by Matthias Guenther (Quark)
Hi Elsinore,

yes, the preferences are at the same place as for QuarkXPress: Either - by default - a local folder in your user folder or - which you can create - a global folder in the application folder for all your user accounts.

Thanks
Matthias

Re: Document Converter

Posted: 30 Oct 2014, 15:42
by tilmanlo
Nice to have the document converter. I tried some folders and it works fine. But it can't handle files wit a dot in the filename (and sometimes a space). I'm working on a Mac. Maybe this could be resolved? Would be great…

Re: Document Converter

Posted: 20 Jul 2015, 13:38
by PeteGurt
This app still crashes on me every time I try to use it. I have tried to convert at least 10 different documents and they all crash. Is there a newer version coming soon? I have a lot of files that I can't use, because I can't open them.

Re: Document Converter

Posted: 20 Jul 2015, 23:45
by Sirish Nair (Quark)
Hi PeteGurt,

Kindly share some the original projects which you tried to convert using the Document Convertor and crashing now after conversion, along with their fonts and images.

In case the attachment is large in size, you can perform Collect for Output and archive the CFO folder; then upload it to some file sharing site like Drop Box, We Transfer, etc. and send me the link. I will download the attachment from there. In case, you are uploading it to Drop Box you can share it with my email id: sinair@quark.com

Re: Document Converter

Posted: 21 Jul 2015, 07:54
by PeteGurt
Hi Sirish,
I can't open the files to perform a collect for output. So I ended up re-installing Quark 8 on an old machine. I was then able to open the older file and save it as a Quark 8 file. Then I was able to open it in Quark 2015 with no problem. Not a very convenient workaround, but the Document Converter just crashes with every file I try to open.

Re: Document Converter

Posted: 21 Jul 2015, 08:14
by Sirish Nair (Quark)
Hi Pete,

Kindly share the original projects which you are you are trying to convert using the Document Convertor and which are crashing?

In case the attachment is large in size, you can upload it to some file sharing site like Drop Box, We Transfer, etc. and send me the link. I will download the attachment from there. In case, you are uploading it to Drop Box you can share it with my email id: sinair@quark.com

Re: Document Converter

Posted: 21 Jul 2015, 08:22
by PeteGurt
I just sent you one of the files via We Transfer. Thanks!

Re: Document Converter

Posted: 22 Jul 2015, 00:06
by Sirish Nair (Quark)
Hi Pete,

I received your file yesterday.
I'm sorry to say that the crash which you are facing while converting that file via QuarkXPress Document Converter is due to a problem with QuarkXPress 9 application itself. QuarkXPress Document is based on QXP 9 application and converts your legacy file to a QXP 9 file. In QuarkXPress 9, there is a crash on opening some legacy documents having images. The crash occurs in loading picture previews. The same crash is occuring while converting your file via QuarkXPress Document Converter.
It works fine with QXP 7 and QXP 8 applications.

I have opened your file in QXP 8 and have resaved it. I have shared the resaved file with you on Drop Box.

Re: Document Converter

Posted: 22 Jul 2015, 09:06
by PeteGurt
Thanks Sirish for your help with this matter. I will keep Quark 8 on a old machine in order to retrieve any older files I need to have access to. Thanks again!