Can't install Document Converter

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)
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MattErickson
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Joined: 26 Nov 2015, 12:45

Can't install Document Converter

Post by MattErickson » 26 Nov 2015, 12:51

I recently upgraded to QuarkXPress 15 from 6.1. I downloaded the Document Converter, but can't get it installed, giving the following error code:
'Error 1311.Source file not found: C:\Program Files\Quark\qxpdc10_win\Data1.cab. Verify that the file exists and that you can access it.'

Any suggestions how to get past this problem so I can access my old files?

MattErickson
Posts: 0
Joined: 26 Nov 2015, 12:45

Re: Can't install Document Converter

Post by MattErickson » 26 Nov 2015, 12:52

I forgot to add that I'm running Windows 8

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Matthias Guenther (Quark)
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Re: Can't install Document Converter

Post by Matthias Guenther (Quark) » 27 Nov 2015, 04:05

Hi Matt,

so the installer doesn't find some of its archives. Can you try downloading again please, maybe the ZIP got corrupted? Or access rights that somehow aren't set correctly?

Thanks
Matthias
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MattErickson
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Joined: 26 Nov 2015, 12:45

Re: Can't install Document Converter

Post by MattErickson » 27 Nov 2015, 21:14

I called tech support and I needed to turn off my anti-viral software and then it worked properly.
Thanks.

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