Document Converter won't open file

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)
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shaun
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Joined: 14 Jan 2006, 13:12

Document Converter won't open file

Post by shaun » 20 May 2016, 03:02

Files saved originally in Quark 4.1 (last saved in 2009) - converter cannot open files in given format, see screenshot.
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Screen-Shot-2016-05-20-at-08.53.35.jpg
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Sirish Nair (Quark)
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Re: Document Converter won't open file

Post by Sirish Nair (Quark) » 20 May 2016, 03:33

Hi shaun,

Quark Document converter converts projects having print layouts. I'm not sure why you are facing this issue. Does the project have a file xtension. Is the file xtension in lower case or in upper case.

Kindly send me your project. I will have a look at it . You can mail to me at sinair@quark.com
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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shaun
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Re: Document Converter won't open file

Post by shaun » 20 May 2016, 05:16

Sent.
These files were created in Quark 4.1 on a Mac running OS 8.6, in 2009.
If I can't get them to open I can possibly recreate them from printed copies.

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shaun
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Re: Document Converter won't open file

Post by shaun » 21 May 2016, 04:19

Downloaded fresh copy of Converter and replaced old one with this.
Batch converted old files to new format with no errors.
Old copy must have been corrupted in some way.

Ericr23
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Joined: 04 Aug 2011, 11:55

Re: Document Converter won't open file

Post by Ericr23 » 24 May 2016, 12:20

I got the same error message when I set "QXD" documents to open in the Document Converter and then double-clicked one.

No problem when clicking "Convert File(s)" in the Document Converter and selecting it.

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Sirish Nair (Quark)
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Posts: 233
Joined: 15 Mar 2005, 09:57
Location: India
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Re: Document Converter won't open file

Post by Sirish Nair (Quark) » 25 May 2016, 23:32

Hi Ericr23,

Kindly note,
Document Converter will only convert older version (ver 3-9) QuarkXPress files to ver 9.1 files. You cannot associate a file type with Document Converter app and hope the file converts automatically on double clicking on the file. You need to either use 'Convert Files' or 'Convert files from Folder' option in the Document Converter.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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shaun
Posts: 116
Joined: 14 Jan 2006, 13:12

Re: Document Converter won't open file

Post by shaun » 26 May 2016, 01:22

Thank you.

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