Quark2015 on Mac always crashes on Quit

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

Please note that since Dec 1, 2018, QuarkXPress 2015 is not supported anymore.

piperh
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Joined: 08 Aug 2006, 04:31
Location: Spain

Quark2015 on Mac always crashes on Quit

Post by piperh » 17 Sep 2015, 11:19

Hi. I had this problem with Quark 10 on Snow Leopard and was hoping that the upgrade to Yosemite and Quark 2015 would resolve the issue, but not so.
On Macbook Pro with lots of ram, latest version of 10.10 Yosemite and Quark 11.1. Quark always crashes on Quit and creates the pointless Rescue Folder on the Desktop. Has anyone else experienced this? Is there an easy solution?
As I'm here I'll mention, too, that the Updater has never worked correctly for me, always throws an error, and I must visit the Quark site and manually download the latest version

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Sirish Nair (Quark)
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Re: Quark2015 on Mac always crashes on Quit

Post by Sirish Nair (Quark) » 17 Sep 2015, 23:27

Hi piperh,

With regard to the crash which you are facing on quitting QXP 2015 application:

Have you installed any third party XTensions for QXP 2015? Have your installed any third party softwares like any font management utilities like Font Explorer which deploy plugins in QXP 2015? If yes, then try removing/ disabling these XTensions/ softwares and then launch QXP 2015 and check?

You can mail to me at sinair@quark.com
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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piperh
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Location: Spain

Re: Quark2015 on Mac always crashes on Quit

Post by piperh » 26 Sep 2015, 06:46

Issue resolved.

Sirish Nair sent me procedures for deleting Quark Preferences, flushing the system font cache, and using Quark's own 'QuarkCacheCleaner.app' to flush the image cache. I don't know which of these areas was causing the problem as I didn't test Xpress between each of the 3 operations, but the crash on quit no longer occurs.

As a bonus, the application opens faster and my working prefs are remembered between sessions so I don't have to reconfigure the window each time.

Thanks Sirish.

jwieder
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Joined: 18 Sep 2005, 13:28

Re: Quark2015 on Mac always crashes on Quit

Post by jwieder » 08 Oct 2015, 13:05

I have the same problem, in spite of updating to the latest version, and disabling the third-party XTensions.

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Sirish Nair (Quark)
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Re: Quark2015 on Mac always crashes on Quit

Post by Sirish Nair (Quark) » 08 Oct 2015, 23:25

Hi jweider,

You can mail to me at sinair@quark.com. I will try to help you.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Quantum123
Posts: 0
Joined: 11 Oct 2015, 08:40

Re: Quark2015 on Mac always crashes on Quit

Post by Quantum123 » 11 Oct 2015, 08:47

Hi sinner,
I have the same problem, Quark 2015 crashes on Quit in Yosemite & i just upgraded to El Capitan and it does the same thing, tried deleting the preference folder and the font cache but it still does the same thing. please can you help me solve this problem.

Philip Ziadie
please email me also at:
3_16@bellsouth.net

Thanks

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Sirish Nair (Quark)
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Re: Quark2015 on Mac always crashes on Quit

Post by Sirish Nair (Quark) » 11 Oct 2015, 22:03

Hi Quantum,

Have you installed any third party XTensions with QuarkXPress 2015? Are you using any third party font management utility like Suitcase Fusion, Font Explorer, etc? If so, kindly remove the XTensions, plugins, etc. Kindly disable the font management utility and check? I have also emailed you at your mail id.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

Image

Anto38x
Posts: 15
Joined: 11 Oct 2006, 10:56
Location: Cork, Ireland

Re: Quark2015 on Mac always crashes on Quit

Post by Anto38x » 12 Oct 2015, 10:55

Hi Sirish...

Will Extensis fix this issue with Fusion 6 as they can be notoriously slow to release updates ? Will Quark be putting pressure on them to resolve this and not with their next major software upgrade which could be months away...?


Regards,
Anthony

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shaun
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Re: Quark2015 on Mac always crashes on Quit

Post by shaun » 12 Oct 2015, 12:40

Extensis have in fact released an update for Fusion 6 and ElCapitan. It's working on my system with Quark 2015, so that's unlikely to be the cause of the crashing you're experiencing.

Anto38x
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Re: Quark2015 on Mac always crashes on Quit

Post by Anto38x » 12 Oct 2015, 12:52

Hi Shaun...

That is exactly the version that I have installed and that's what's ben causing the problems. It's on the Quark forums that the latest version of Fusion is the issue... I'm just hoping and wishing Extensis fix this sooner rather than later.


Regards,
Anthony

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