Quark15 crash on Windows10

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gOlLiTo
Posts: 0
Joined: 10 Jun 2016, 10:35

Quark15 crash on Windows10

Post by gOlLiTo » 10 Jun 2016, 10:42

We are testing in the company's Quark15 (11.1.0.0) on Windows 10 and are having many crashes while we are working. On a day may fail between 5 and 10 times.

Anyone else happens? The 2016 version is better for this? I paste some reports in case you would do any good.
ErrorReporting Version: 11010000
Origin: QuarkXPress.exe
********************************************************************************
lunes, 30 de mayo de 2016 18:35:49

Using dbghelp.dll version 4.0.5.0

QuarkXPress.exe caused an EXCEPTION_ACCESS_VIOLATION(Invalid Read) in module <UNKNOWN (SymGetModuleBase failed with 0)>
at 0033:405BFE2C<SymGetSymFromAddr failed with 126>

RAX=37D60600 RCX=0000FFFF RDX=0000FFFF RBX=49983D20 RSP=0014F478
RBP=00000000 RSI=0000FFFF RDI=0014F548 RIP=405BFE2C FLG=00010206
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B
ErrorReporting Version: 11010000
Origin: QuarkXPress.exe
********************************************************************************
martes, 31 de mayo de 2016 20:09:31

Using dbghelp.dll version 4.0.5.0

QuarkXPress.exe caused an EXCEPTION_NONCONTINUABLE_EXCEPTION in module <UNKNOWN (SymGetModuleBase failed with 0)>
at 0033:AD7F1F28<SymGetSymFromAddr failed with 126>

RAX=406BA2F5 RCX=00000001 RDX=3D0E252E RBX=0014C980 RSP=0014C7E0
RBP=0014CAD0 RSI=108D5908 RDI=51444853 RIP=AD7F1F28 FLG=00000206
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B
ErrorReporting Version: 11010000
Origin: QuarkXPress.exe
********************************************************************************
miércoles, 1 de junio de 2016 20:06:45

Using dbghelp.dll version 4.0.5.0

QuarkXPress.exe caused an EXCEPTION_ACCESS_VIOLATION(Invalid Read) in module
SpecialLineBreak.xnt
at 0033:2BA9351F, std::_Tree<std::_Tset_traits<unsigned long,std::less<unsigned long>,std::allocator<unsigned long>,0> >::_Erase()+00000015 byte(s)<SymGetLineFromAddr failed with 487>

RAX=00000001 RCX=491D20B8 RDX=00490100 RBX=49010001 RSP=0014CBF0
RBP=481ED690 RSI=491D20B8 RDI=49010001 RIP=2BA9351F FLG=00010206
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B

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Sirish Nair (Quark)
Quarkian
Quarkian
Posts: 226
Joined: 15 Mar 2005, 09:57
Location: India
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Re: Quark15 crash on Windows10

Post by Sirish Nair (Quark) » 12 Jun 2016, 23:43

Hi gOlLiTo,

Could you kindly send the complete crash logs? You can mail to me at sinair@quark.com

Are they are any specific steps which are leading to the crash? Is the crash occurring while working in any new document or an existing template? Does the crash occur on all the machines at your end or some specific machine? Are you logged in as an administrator/ admin user while working?

1. Kindly try deleting the QuarkXPress Preferences:
Quit the QuarkXPress 2015 application (if it is running)
\Users\sinair\AppData\Local\Quark\QuarkXPress 2015. Delete this QuarkXPress 2015 folder.

2. KIndly provide the QLog file
\Users\sinair\AppData\Roaming\Quark\Log
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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