Press in endless loop on update

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

Please note that Quark will support QX2015 until Nov 30, 2018.

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Tom Kirkman
Posts: 47
Joined: 21 Jul 2004, 10:07

Press in endless loop on update

Post by Tom Kirkman » 11 Jun 2016, 13:47

The Auto update feature for Quark just updated my Xpress 2015 program but upon installation it is telling me that it cannot find the extension for my font manager (suitcase) and that I must quit and then restart the font manager. I have done that several times but to no avail. Quark cannot be quit and will not proceed. Any ideas what to do?

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shaun
Posts: 112
Joined: 14 Jan 2006, 13:12

Re: Press in endless loop on update

Post by shaun » 11 Jun 2016, 15:22

Try uninstalling and reinstalling Suitcase.

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Sirish Nair (Quark)
Quarkian
Quarkian
Posts: 224
Joined: 15 Mar 2005, 09:57
Location: India
Contact:

Re: Press in endless loop on update

Post by Sirish Nair (Quark) » 12 Jun 2016, 23:58

Hi Tom,

Which version of Suitcase Fusion are you using? The compatible version for Suitcase Fusion XTension for QuarkXPress 2015 is 17.3.2. (check Extensis website for the latest XTension)

When you add a plugin for QuarkXPress, the XTension will be installed in the Application folder under the name of QuarkXPress 2015. You need to coipy the ExtensisFontManagementQXT2015 XTension from it the XTensions folder in the QuarkXPress application folder. Now launch QuarkXPress 2015 application.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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