QXP 2015 High Sierra pdf export window view bug

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Jens (GER)
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QXP 2015 High Sierra pdf export window view bug

Post by Jens (GER) » 12 Dec 2017, 03:39

Hi to all Quarkies, :-)

Yesterday I've done the upgrade from Sierra to High Sierra (10.13.2) ... and QXP 2015 (11.2.0.6) is running fine so long.

Today i've encountered a pdf export window view bug (?). I try to export a pdf from a document (with "alt+cmd+p") - the window view is broken (attachment "1") and the pdf-option buttons are not visible. You have to change the view layout (attachment "2") ... to bring back the options in some cases.
PDF_Export_View_Bug.jpg
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(77.76 KiB) Downloaded 1071 times
Is this a known bug and is it possible to get a patch for it or does anybody knows a workaround to fix it?

Thx in advance for help
Jens (GER)

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Matthias Guenther (Quark)
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Re: QXP 2015 High Sierra pdf export window view bug

Post by Matthias Guenther (Quark) » 12 Dec 2017, 03:47

Hi Jens,

yes, that's the only High Sierra specific bug known for QuarkXPress 2015.

Workaround: Click on a different location, e.g. Desktop shortcut in sidebar, and the controls should reappear.

QuarkXPress 2016 and 2017 do not have this bug.

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Matthias
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mardy1107
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Re: QXP 2015 High Sierra pdf export window view bug

Post by mardy1107 » 19 Dec 2017, 09:16

This issue is happening to me with QXP 2017. Anyone else having this problem? The workaround works but I would rather have it fixed permanently.

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Matthias Guenther (Quark)
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Re: QXP 2015 High Sierra pdf export window view bug

Post by Matthias Guenther (Quark) » 19 Dec 2017, 09:27

Hi Mardy,

in QuarkXPress 2016 and 2017 this is fixed. Please update to the latest version, eg using Auto Update.

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Matthias
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mardy1107
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Re: QXP 2015 High Sierra pdf export window view bug

Post by mardy1107 » 19 Dec 2017, 10:33

I did and it says Quark is up to date.

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Matthias Guenther (Quark)
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Re: QXP 2015 High Sierra pdf export window view bug

Post by Matthias Guenther (Quark) » 19 Dec 2017, 10:51

Which version of QuarkXPress are you using (choose "About" menu please)?

Latest versions are listed here:
viewtopic.php?f=59&t=6651

Thanks
Matthias
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mardy1107
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Re: QXP 2015 High Sierra pdf export window view bug

Post by mardy1107 » 19 Dec 2017, 11:14

The Auto Updater didn't work but I downloaded the latest update from the website, installed it and now it's working fine.

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