Cannot upgrade to next update

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

Please note that Quark will support QX2015 until Nov 30, 2018.

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cat00x
Posts: 17
Joined: 31 Dec 1969, 19:00

Cannot upgrade to next update

Post by cat00x » 05 Feb 2018, 18:00

I have Quark 2015 (11.2.0.6), and periodically get a message saying Quark 10.5.2 is available for update. When I click on install, I always get an error message. I am asked to sign the License Agreement, get the "Installing" window, and it begins to install. ˆt appears to install all the parts through Help and crashes on Quark Cups. The message is "An error occurred during installation. QuarkXPress failed"

Is this version 10.5.2 an older version than the one I already have and the reason why it won't install? If so, how do I get Quark to stop offering it as an update? Thanks for your help.

I am on an iMac running 10.12.6.

Catherine

cat00x
Posts: 17
Joined: 31 Dec 1969, 19:00

Re: Cannot upgrade to next update

Post by cat00x » 05 Feb 2018, 18:13

I figured it out. Sorry! I still have Quark 10 on my computer, so I believe it keeps trying to update it. I have now removed it and hope that will solve the problem. Thanks for your attention to this.
Catherine

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