HTML5 publication image files broken/empty on export

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djeewek
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Joined: 04 Apr 2017, 14:45

HTML5 publication image files broken/empty on export

Post by djeewek » 04 Apr 2017, 14:50

When I preview my catalog publication in Quark everything works fine, but when I export there are hundreds of image files sized 0kb. Published to website the publication works fine but of course all 0kb sized images are missing from the catalog.

srmareedu
Quarkian
Quarkian
Posts: 0
Joined: 30 Apr 2015, 06:23

Re: HTML5 publication image files broken/empty on export

Post by srmareedu » 05 Apr 2017, 01:04

Hi,
can you please send your project CFO to my mail id srmareedu@quark.com. we will look into this issue..
Thanks
Srinivas

djeewek
Posts: 0
Joined: 04 Apr 2017, 14:45

Re: HTML5 publication image files broken/empty on export

Post by djeewek » 11 Apr 2017, 11:31

File is too big to email. roughly 1GB or 750MB if compressed. Sent an email but figured i should ad info here just in case.

srmareedu
Quarkian
Quarkian
Posts: 0
Joined: 30 Apr 2015, 06:23

Re: HTML5 publication image files broken/empty on export

Post by srmareedu » 18 Apr 2017, 23:10

Hi,
I did not get any mail from you. Can you please copy paste any one image (which was exported as 0kb earlier) in new Project and try to reproduce this issue, if this is happening with new Project, please send the image to my mail ID srmareedu@quark.com

Thanks,
Srinivas

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