Dropping out backgrounds

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Please note that Quark will support QX2016 until Nov 30, 2019.

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Posts: 12
Joined: 26 Apr 2017, 12:45

Dropping out backgrounds

Post by Jim8Davis » 17 Aug 2017, 16:02

Working in Quark Xpress 2016 I have a document that has a 70% black background. I have a red logo that is a psd that has the background removed in Photoshop. I have dropped the red logo into the 70% black background successfully. But now I want to place the exact same logo, but in black instead of red, behind the red logo but slightly offset to give it a drop shadow effect. So I took the black logo and removed the background in Photoshop and saved it as a psd. There is the grayed out checkerboard background which means nothing is there. However, when I created a second picture window (with "none" selected for the picture window) against the 70% black background and dropped the black logo in it, instead of the 70% black background showing up, the background is red. I have no idea where that red came from. Any ideas how to get rid of it?

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Joined: 05 Jun 2013, 12:55

Re: Dropping out backgrounds

Post by MikeWenzloff » 17 Aug 2017, 17:00

So one logo is red, the other is black and the black one is positioned behind the red one, correct? And these psd files have different file names?

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Joined: 24 Jan 2017, 08:40

Re: Dropping out backgrounds

Post by PrintingServices » 22 Aug 2017, 04:39

Hi there
I often experience a similar issue... (using Quark 2016, with latest update, on a new Mac).
Sometimes, when importing a PSD file containing a 'cutout' image with a transparent background into a picture box with background set to 'None', the image will appear in Quark 2016 with a solid background - usually either black or white. Nothing can be done to remove the background.
My only solution is to Quit out of Quark entirely and restart it. This gets rid of any background aberrations and I can continue as planned.

I also get strange 'wobbly' images sometimes - these are usually PSD files with multiple layers.
Again, the only solution is a full Quark Quit!

Let us know if this helps!

A Palaniappan (Quark)
Posts: 27
Joined: 31 Dec 1969, 19:00

Re: Dropping out backgrounds

Post by A Palaniappan (Quark) » 29 Aug 2017, 05:42


Thank you for contacting Quark.

Kindly provide the affected images with the project to verify the issue.

A. Palaniappan

Matthias Guenther (Quark)
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Joined: 04 Jun 2004, 15:06

Re: Dropping out backgrounds

Post by Matthias Guenther (Quark) » 01 Dec 2017, 07:30

Hi all,

the PSD issues have been fixed with the latest QuarkXPress 2017 update (December Update, internal version number 13.1.1), which we released today.

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Jiri Melnicky
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Joined: 02 Apr 2017, 14:14

Re: Dropping out backgrounds

Post by Jiri Melnicky » 01 Dec 2017, 13:31

Thank you - would not it be better to fix the QXP2016 in version 2016 and not in version 2017? Probably not, because QXP9 is the same bug:) In windows it is not enough to restart Quark, it must restart the complete windows. With PSD files, it's a lottery bet. One day PSD has a transparent background in PDF, the second day has a white background in the PDF. The only solution is: restart windows ...
Eizo SX2461W, Dell XPS 8500 - Intel Core i7-3770, 12 GB RAM, Win 8.1, QXP3.1–QXP2018 (Czech version)

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