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Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 07 Mar 2018, 05:03
by petervonfrosta
Hi,

when I start Quark 2016, the splash screen shows up for a while and thereafter, the application instantly terminates.

My operating system is Windows 10.

If you need more information about the system, please let me know :)

Below is a link to the error log:
https://pastebin.com/uvabg3fW

Thank you for your support!

Re: Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 04 Apr 2018, 15:29
by petervonfrosta
No one to help me?

Re: Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 23 Apr 2018, 13:56
by petervonfrosta
Really no one here to help me?

I think I'm gonna change to Adobe :lol:

Re: Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 24 Apr 2018, 02:04
by Matthias Guenther (Quark)
Hi Peter,

did you try typical troubleshooting steps, delete preferences, delete cache, check permissions, disable fonts and disable 3rd party XTensions?

If yes, have you contacted Tech Support yet?
Please see here: http://support.quark.com

Thanks
Matthias

Re: Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 24 Apr 2018, 15:50
by Jiri Melnicky
Almost certainly will help:
Path:
C:\Users\username\AppData\Local\Quark\QuarkXPress 2016
Delete folder:
QuarkXPress 2016

I recommend always after installing QuarkXPress: Set preferences and back up the QuarkXPress 201x folder. In the event of a crash, you simply remove the defective folder and replace it with a backup. In a minute, you can continue to work.

Re: Quark 2016 Crashes instantly at startup (Windows 10)

Posted: 30 Apr 2018, 11:58
by petervonfrosta
Jiri Melnicky wrote:Almost certainly will help:
Path:
C:\Users\username\AppData\Local\Quark\QuarkXPress 2016
Delete folder:
QuarkXPress 2016

I recommend always after installing QuarkXPress: Set preferences and back up the QuarkXPress 201x folder. In the event of a crash, you simply remove the defective folder and replace it with a backup. In a minute, you can continue to work.

Thanks alot Jiri, that worked like a charm!