Quark 2019 Text missing

Discuss fonts and font usage in QuarkXPress workflows on MacOS® and Windows® in QuarkXPress 2015, 2016 & 2017.
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ShaunEnnis
Posts: 1
Joined: 04 Aug 2015, 09:55

Quark 2019 Text missing

Post by ShaunEnnis » 06 Sep 2019, 11:11

When opening some older Quark files, ie. Quark 8.5, 7 or 6 files in Quark 2019 the text boxes are empty. Utilities show the fonts are there, but the type is missing. If you highlight the copy in the boxes it shows that something is there. Any ideas what is happening or how to fix it?

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Jiri Melnicky
Posts: 41
Joined: 02 Apr 2017, 14:14

Re: Quark 2019 Text missing

Post by Jiri Melnicky » 06 Sep 2019, 12:58

...although this is not the case you are dealing with, but I would still try:
https://www.planetquark.com/2015/11/12/ ... XKd-ejVI-U
Eizo SX2461W, Dell XPS 8930 - Intel Core i7-9700K, 16 GB RAM, Win 10 Pro, QXP3.1–QXP2018 (Czech version)

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Sirish Nair (Quark)
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Joined: 15 Mar 2005, 09:57
Location: India
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Re: Quark 2019 Text missing

Post by Sirish Nair (Quark) » 06 Sep 2019, 22:23

ShaunEnnis wrote:
06 Sep 2019, 11:11
When opening some older Quark files, ie. Quark 8.5, 7 or 6 files in Quark 2019 the text boxes are empty. Utilities show the fonts are there, but the type is missing. If you highlight the copy in the boxes it shows that something is there. Any ideas what is happening or how to fix it?
Hi Shaun,

On which OS and OS version are you working? In which QuarkXPress version are the documents opening correctly on your system? Kindly check if there is a red color text overflow mark in the text boxes. Go to View menu > Verify if Hide Suppressed is check. If Hide Suppressed in uncheck, kindly select Hide Suppressed option. Enlarge the text box size and check if the text is visible.

Are the fonts used in the project Type1, TrueType or OpenType? Are you using any font management utility? Did you try clearing the font cache?

Kindly share the project and its fonts (perform a collect for output). You can mail to me at sinair@quark.com
Sirish Nair
Principal Engineer QA, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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