Serial Key help

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CaptureTheGlow
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Serial Key help

Post by CaptureTheGlow » 21 Nov 2017, 05:24

I had quark on my Mac. Then in August my hard drive went and I had to replace it. I successfully re-installed Quark, but now my serial key is not working. Any help?

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Matthias Guenther (Quark)
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Re: Serial Key help

Post by Matthias Guenther (Quark) » 21 Nov 2017, 08:58

Which version of QuarkXPress please? And on which macOS?

And you do not need to enter your serial number, please enter the validation code that you received.

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CaptureTheGlow
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Re: Serial Key help

Post by CaptureTheGlow » 30 Nov 2017, 13:13

Quark 2017. And most current OS. I did not buy it from Quark direct on the site. When I installed it the first time, everything went fine and worked. When I had to get a new hard drive and re-install, it was not working. I think I meant Validation code, not serial code. I put the same one in as the first install and it won't work now. Is it because it's on another hard rive and it detects that?

CaptureTheGlow
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Re: Serial Key help

Post by CaptureTheGlow » 30 Nov 2017, 13:15

IS there a way to make sure my validation code is correct? I mean it did work the first time so don't understand.

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