Painfully slow to open and save files on 10.13 High Sierra

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psst
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Painfully slow to open and save files on 10.13 High Sierra

Post by psst » 11 Oct 2017, 15:08

I'm finding Quark 2017 to be dreadfully slow to open and save files on a brand new 2017 iMac 27" running High Sierra 10.13.

I just 'upgraded' from Quark 2016 running on a 4-year old 15" MacBook Pro 2.3 GHz i7, Yosemite 10.10.5 / 16 GB memory, to a brand new 27" iMac 3.4 GHz i5, High Sierra / 24 GB memory with 500 GB SDD hard drive (no Fusion HD), running Quark 2017 with last week's 13.1 update.

I would have expected a blistering performance upgrade from my old system, but so far am extremely disappointed how painfully slow opening and saving files is. Since I've switched from two very different systems, I have no idea if this is an Apple issue, or Quark (or combo), but I certainly hope you're able to speed things up very soon. Perhaps others can weigh in regarding speeds if they haven't changed operating systems etc.

ps. I'm also using Suitcase Fusion 18.2.4 but doubt this is slowing things down.
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Matthias Guenther (Quark)
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Re: Painfully slow to open and save files on 10.13 High Sier

Post by Matthias Guenther (Quark) » 12 Oct 2017, 07:38

Hi psst,

please try it, disabling the XTension. On all of my Macs, QuarkXPress is opening blazingly fast and that's what we hear from customers too.

If that's not it, please delete preferences, empty caches, try creating another user to see what the cause could be.

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Matthias
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psst
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Re: Painfully slow to open and save files on 10.13 High Sier

Post by psst » 12 Oct 2017, 13:36

It appears the Suitcase Fusion 7 (18.2.4) XTension is the problem, removing that Quark is now blazing fast opening files and saving. I'll reach out to Extensis support to let them know. Thanks.
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Matthias Guenther (Quark)
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Re: Painfully slow to open and save files on 10.13 High Sier

Post by Matthias Guenther (Quark) » 12 Oct 2017, 15:51

Thank you for the feedback!
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psst
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Re: Painfully slow to open and save files on 10.13 High Sier

Post by psst » 13 Oct 2017, 14:00

Extensis officially reports:
"Unfortunately, we do not yet support Mac OS X 10.13 High Sierra with Quark Express 2017. You can view our supported configurations here https://www.extensis.com/support/suitca ... ort-guide/ "

(silly me....)
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