unable to open Quark files

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sterveda
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unable to open Quark files

Post by sterveda » 28 May 2018, 05:37

I am running Quark 2017 on Windows 10 and have found that I can't open saved project files either within Quark or those backed up on external discs. I am asked to open with an app. Why, what app? The files symbol in the listing is just an outline.
I have looked back on saved projects and none will open. Has some update changed things?
I have a number of annual projects that now require updating and can't open them. HELP.

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Matthias Guenther (Quark)
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Re: unable to open Quark files

Post by Matthias Guenther (Quark) » 28 May 2018, 05:59

Hi Ster,

are these files quite old? QuarkXPress 2017 can open files last saved with QuarkXPress 7 or newer directly.

if last saved with QuarkXPress 6 or older, you need the free QuarkXPress Document Converter:
http://www.quark.com/support/downloads/ ... px?fid=288

Works now?

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Matthias
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sterveda
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Re: unable to open Quark files

Post by sterveda » 28 May 2018, 06:14

Hello Matthias
It seem to be a blanket coverage including my most recent files. I can open recent files from the Quark start up page, which has a limited list, but see that files saved elsewhere including a folder for all my Quark jobs going back can't be opened. This includes files saved this week.

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Matthias Guenther (Quark)
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Re: unable to open Quark files

Post by Matthias Guenther (Quark) » 28 May 2018, 06:20

How do you open the files, with File>Open?
What error message are you getting?

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Matthias
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sterveda
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Re: unable to open Quark files

Post by sterveda » 28 May 2018, 06:51

I have found a work-around to this problem but fail to understand why it is happening. It seems that any Quark file saved in desktop folders won't open directly. I get the message 'You'll need a new app to open this .qxp file. Look for an app in Store'
Normally I just double click on the file and Quark opens up and the file is downloaded. What I have found is that if I copy and paste the file from the relevant Quark file from the desktop folder into my 'Quark jobs' folder. although I still can't open it from the desktop lists, I can open the same folder and file through Quark 'other projects' on the start up page it will open in the normal way ie as you say File > Open.
I recently had a large update from Windows and wonder if something has messed up the operating system although it only seems to have affected Quark work assuming that is the problem. Will have no idea how to correct it if so.
Thanks

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Matthias Guenther (Quark)
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Re: unable to open Quark files

Post by Matthias Guenther (Quark) » 28 May 2018, 07:29

That does sound like a problem with access rights.
Can you restore the file associations of qxp files with QuarkXPress?
Can you save and open out of QuarkXPress to you desktop folder?
Does this happen with a new user also?

Other thought, are oyu using a virus checker? If yes, if you disable it, does it work then?

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Matthias
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sterveda
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Re: unable to open Quark files

Post by sterveda » 28 May 2018, 08:03

Thank you for the reply.
I have just opened a previous file, via the method explained in last posting, in Quark. I updated it and saved it to another desktop file folder but trying to open in Quark from that folder failed. Again I copied and pasted back to my Quark jobs folder and then opened via Quark and all was OK.
I use AVG as a virus checker and will test disabling this as soon as I have completed the jobs I have on hand. Don't want anymore nasty surprises at the moment. However I think you might have a good point here although don't quite see why it should affect internal files as only Quark seems to be affected. Will let you know.

sterveda
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Re: unable to open Quark files

Post by sterveda » 28 May 2018, 10:37

I have just disabled my virus checker but found it made no difference. As long as I can open my files via my work-around I will have to continue until I get to the bottom of the problem. I will do some more research.
Thank you for your help.

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