Error 4098

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chadlindsey
Posts: 0
Joined: 30 May 2018, 14:17

Error 4098

Post by chadlindsey » 30 May 2018, 14:21

Hi all,
Trying Quark 2018 and running into a problem. I cannot save a PDF from Quark using Export As PDF. When the file is saving, I see a popup that states "Unable to create the “/Users/chadlindsey/Desktop/Project1 (Page 02).pdf” file." Looking through the diagnostics logs, the error reads:
(2361324416,0000018844)2018/05/30 15:19:34.523 ERROR: Error code: 4098 occured while creating PDF. File(/Build-CI/TFS_Code/QuarkXPress/XTensions/PDFFilter/src/PDFExportEngine.cpp) Line(285) Function(virtual int32 QUARK::PDF::PDFExportEngine::SaveAsPDF(STRING::CoreString &, STRING::CoreString &) const)

Any thoughts? I have a customer using QXD2018 as well running into the exact same issue.

Thanks, Chad

A Palaniappan (Quark)
Quarkian
Quarkian
Posts: 17
Joined: 31 Dec 1969, 19:00

Re: Error 4098

Post by A Palaniappan (Quark) » 31 May 2018, 04:26

Hi chadlindsey,

Thank you for contacting Quark.

As per the log posted it seems the Page #2 is blank or some element on this page is causing the failure.

Kindly enable the log in the PDF preference and verify which page/element is causing the issue.

Kindly provide the project by performing the CFO (images,fonts,profiles) to analyze the issue.

Kindly send the files to apalaniappan@quark.com or share it in any file sharing website and send the link.

Thanks
A. Palaniappan

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