Collect for Output feature fails with long names / paths

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acsr
Posts: 0
Joined: 28 Aug 2004, 12:04
Location: 53842 Troisdorf, Germany

Collect for Output feature fails with long names / paths

Post by acsr » 05 Jun 2018, 04:10

Issue
In QuarkXPress 2018 the "Collect for Output" feature fails when a too long path or filename is involved. In the given cases the command silently fails to create the collection folder after saving the current file and gives no hint what is the reason.
All former versions seemed to be affected: The bug was also present in former versions but never reported by me.

Workaround
Collection into a local Desktop folder usually gives success. Then moving the collection back into a deeper server path works as workaround.

No Details available
I had not the chance to drill this down to a certain path length treshhold.

Software: QXP2018 14.0 (32264) on Mac OS X 10.11.6 El Capitan.

acsr
Posts: 0
Joined: 28 Aug 2004, 12:04
Location: 53842 Troisdorf, Germany

Re: Collect for Output feature fails with long names / paths

Post by acsr » 05 Jun 2018, 07:35

Update
After short testing: In my current case the issue seems not oviously related to the path length. Shortening the Quark File filename from 46 characters incl. extension to 8 characters incl. extension ended as success even on the server (the original full length path with long filename was 111 characters long).

Possible problem: the length of the extended filename of the report may break some bad validated code in the export routine.

Developers: Please take care of Unicode and TEST with proper example data going to the limits of the OS.

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Matthias Guenther (Quark)
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Re: Collect for Output feature fails with long names / paths

Post by Matthias Guenther (Quark) » 05 Jun 2018, 08:53

Hi Acsr,

In our tests Unicode does not seem to cause any issues.

However there seems to be a limitation, when a folder in the middle of a path has a long name. So file name can be long, first folder in hierarchy can be long but not a folder somewhere in the middle (having 180 characters or more).

We'll investigate further to fix this.

Thanks
Matthias
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