Can't download XPress 2018

Discuss functionality of QuarkXPress 2018.
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.
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franz.wohlkoenig
Posts: 5
Joined: 15 Jul 2014, 05:43

Can't download XPress 2018

Post by franz.wohlkoenig » 04 Aug 2019, 00:08

Hy all,

After QuarkXPress 2018 always crashed and i can't find Preferences i deleted it and tried to download it. This doen't work as i got this Message after click on "Download": "Download: coulnd't be save as a unknown Failure happened. Try to save on another Place", but i cannot save on another Place.

So can anyone give me a hint how to escape of this Circle of Madness?

franz.wohlkoenig
Posts: 5
Joined: 15 Jul 2014, 05:43

Re: Can't download XPress 2018

Post by franz.wohlkoenig » 04 Aug 2019, 01:17

Download by another Browser, installed QXP 2018 new, but Problem persist: Can't open QXP (see Screenshot), then "Problem Report" > no way out of this Circle.

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MikeWenzloff
Posts: 459
Joined: 05 Jun 2013, 12:55

Re: Can't download XPress 2018

Post by MikeWenzloff » 04 Aug 2019, 08:43

The issue may be the preferences. It is unclear to me from your post(s) whether you ever found and deleted them.

https://www.planetquark.com/2018/06/29/ ... eferences/

Mike

franz.wohlkoenig
Posts: 5
Joined: 15 Jul 2014, 05:43

Re: Can't download XPress 2018

Post by franz.wohlkoenig » 04 Aug 2019, 11:29

Thanks Mike for your Answer. Before i posted i used the Link of planetquark but didn't find the preferences ( ~/Library/Preferences/Quark/QuarkXPress 2018/ is empty). So i'm still trapped in the Circle of "Reopen" and "Problem Report".

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MikeWenzloff
Posts: 459
Joined: 05 Jun 2013, 12:55

Re: Can't download XPress 2018

Post by MikeWenzloff » 04 Aug 2019, 11:54

Hi Franz,

Two things, I've never seen that particular message and, I also use the Windows version.

I don't know if this is the/a problem, but if there is/was a document open, there may be a temp folder/document Q might be trying to open. Normally, Q makes a temp folder on the desktop in that case.

Have you tried using a different or a new user account and installing a fresh copy of Q?

I don't know how it works on a Mac, but one can also create a Preferences folder in the application folder and Q will automatically rebuild and use that Preferences folder instead of the account's user folder.

If all else fails, you can contact Quark technical support via (I think) support@quark.com

Good luck! Mike

franz.wohlkoenig
Posts: 5
Joined: 15 Jul 2014, 05:43

Re: Can't download XPress 2018

Post by franz.wohlkoenig » 05 Aug 2019, 00:35

Create a empty Preferences-Folder in the App started Installation and XPress works. Thanks Mike for your Help!

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MikeWenzloff
Posts: 459
Joined: 05 Jun 2013, 12:55

Re: Can't download XPress 2018

Post by MikeWenzloff » 05 Aug 2019, 09:38

Excellent, Franz!

best regards, Mike

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