Printing shut downs the program

Discuss functionality of QuarkXPress 2019.

For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

Want to discuss with hundreds of fellow QuarkXPress fans and interact with the QuarkXPress team? Then join our Facebook Group please, where every day dozens of questions are being asked and answered: https://www.facebook.com/groups/quarkxpress/
Post Reply
FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Printing shut downs the program

Post by FuChingLan » 26 May 2020, 17:44

Greetings,

I just recently upgrading my OS to Catalina and then downloaded and installed QuarkXPress 2019. Every time I try to print a document the program shuts down, but the information gets to the printer to be able to print. How can I fix this problem?

P.S. - I'm having the same problem with trying to print from QuarkXPress 2018 too since I updated to Catalina. I was able to print prior to Catalina, but Now I can't print without the program shutting down on me.

A Palaniappan (Quark)
Quarkian
Quarkian
Posts: 38
Joined: 31 Dec 1969, 19:00

Re: Printing shut downs the program

Post by A Palaniappan (Quark) » 26 May 2020, 23:38

Hi FuChingLan,

Kindly submit the crash log and try to reproduce in a new projet.

If the crash is consistent, kindly change the printer or install some printer like 1.1.1.1 and create PS and verify.

Kindly contact the Quark Technical Support to troubleshoot the issue.

Thanks
A. Palaniappan
(apalaniappan@quark.com)

FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Re: Printing shut downs the program

Post by FuChingLan » 27 May 2020, 14:48

Hi,

I was able to contact a Quark Tech yesterday and was able to get the QuarkXPress 2019 program printing without it shutting down. But the QuarkXPress 2018 is still shutting down after each print even when I change the printer or try and click on "Capture Settings". All the information gets to the printer and it prints, but the program shuts down in the process. I attached the Console Log and the Crash Report.rtf
Console Log.rtf
(3.05 KiB) Downloaded 59 times
The attachment Console Log.rtf is no longer available

FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Re: Printing shut downs the program

Post by FuChingLan » 28 May 2020, 09:40

For some reason I'm not seeing the Crash Report.rtf I attached, so I'm trying again.
Crash Report.rtf
(153.28 KiB) Downloaded 62 times

A Palaniappan (Quark)
Quarkian
Quarkian
Posts: 38
Joined: 31 Dec 1969, 19:00

Re: Printing shut downs the program

Post by A Palaniappan (Quark) » 28 May 2020, 11:00

The crash log attached is for QXP 14.x. We have resolved this issue in QXP 15.0.2 and above and 14.3.4.Kindly click on check for update and update to QXP 14.3.4 and QXP 15.2.1 and verify after the update.

FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Re: Printing shut downs the program

Post by FuChingLan » 28 May 2020, 12:36

Until I can resolve the font display issue I have with QXP 2019, I can't use it. Right now I'm using QXP 2018 with the added FontFilter.xnt so I can see the font name correctly.

Back to the crashing issue, I checked and the QXP 2018 says 14.3.2 even after I updated this morning. As you can see from the screen shots, I'm up to date. I don't understand why QXP 2018 would say its up to date, but you say that QXP 2018 should be at Version 14.3.4. What am I missing?
Screen Shot 2020-05-28 at 10.25.58 AM.png
Screen Shot 2020-05-28 at 10.25.58 AM.png (61.55 KiB) Viewed 1530 times

FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Re: Printing shut downs the program

Post by FuChingLan » 28 May 2020, 12:38

Screen Shot 2020-05-28 at 10.26.07 AM.png
Screen Shot 2020-05-28 at 10.26.07 AM.png (47.57 KiB) Viewed 1527 times

A Palaniappan (Quark)
Quarkian
Quarkian
Posts: 38
Joined: 31 Dec 1969, 19:00

Re: Printing shut downs the program

Post by A Palaniappan (Quark) » 29 May 2020, 10:06

Download the QXP 14.3.4 from this link and verify.

https://www.quark.com/Support/Downloads ... px?fid=419

Thanks
A. Palaniappan

FuChingLan
Posts: 6
Joined: 11 Feb 2015, 18:42

Re: Printing shut downs the program

Post by FuChingLan » 29 May 2020, 10:54

Thank you :!: That helped fix my problem. I GREATLY appreciate your help.

Post Reply

Return to “QuarkXPress 2019: General”