update outrage

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Anthony Barnett
Posts: 32
Joined: 16 May 2018, 09:23

update outrage

Post by Anthony Barnett » 06 Oct 2020, 12:41

Yes, I am outraged. I use 2018. I was working on a document in 2018 this evening (uk) when I was auto updated to 2020, with the resultant loss of some recent work on the document, and the inability to reopen the document after closing it. Even if I had wanted to buy 2020, which I do not, the buy page could not be found. Panic. Fortunately, a live chat with one of your staff explained that I could still open in 2018. I could, but only after I deleted 2020, and then I had to redo that recent work. As I said to her (she was helpful), don't scare people like this. I decided last year that I would not go beyond 2018. I had great expectations when I moved from InDesign to Quark but your business model from last year onwards means that Quark has lost me. It's Affinity Publisher for the future. Thank you, Anthony

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