New Item Style crashes Xpress 17.0.0

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Achim
Posts: 16
Joined: 07 Jul 2004, 08:53
Location: Fürth, Germany

New Item Style crashes Xpress 17.0.0

Post by Achim » 12 Sep 2021, 14:50

Hello,

Xpress 2021
OS-X 11.5.2
German Version

Itemstyle new -> kills Xpress absolutely instant, reliable and repeatable.

not amused, Achim

Gurtej Singh
Posts: 3
Joined: 14 May 2018, 01:21

Re: New Item Style crashes Xpress 17.0.0

Post by Gurtej Singh » 13 Sep 2021, 04:39

Kindly delete QuarkXPress preferences and try and please also confirm, is this issue occurring with every new project or with some specific one.

QuarkXPress Preferences location
Invoke Go to Folder and paste this: ~/Library/Preferences/Quark/QuarkXPress 2021
Gurtej Singh
Sr.QA Engineer I
Quark Software Inc.

Achim
Posts: 16
Joined: 07 Jul 2004, 08:53
Location: Fürth, Germany

Re: New Item Style crashes Xpress 17.0.0

Post by Achim » 15 Sep 2021, 18:04

Deleted all Prefs of XP2021
Deleted the programm
Did a new download of Xpress 2021
Starting the brand new Xpress 2021, did a new projekt, draw a box, did "new item style", it crashed:
(Xpress 2020 works well)

Code: Select all

Process:               QuarkXPress [17824]
Path:                  /Applications/QuarkXPress 2021.app/Contents/MacOS/QuarkXPress
Identifier:            com.quark.QuarkXPress
Version:               17.0.0 (17.0.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           QuarkXPress [17824]
User ID:               503
Machine ID : NGM2NJQ3MDK1OGM4QUY

Architecture:   i386
Date/Time:             2021-09-16 00:48:15.901 +0200
OS Version:            macOS 11.6 (20G165)
Report Version:        12
Bridge OS Version:     3.0 (14Y908)
Anonymous UUID:        53046A50-49B1-EF10-9155-D80E7D2C0D3Fxw


Time Awake Since Boot: 5700 seconds

System Integrity Protection: enabled

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [17824]

VM Regions Near 0:
--> 
    __TEXT                      10c484000-10ebc4000    [ 39.2M] r-x/r-x SM=COW  /Applications/QuarkXPress 2021.app/Contents/MacOS/QuarkXPress

Application Specific Information:
Performing @selector(handleUserAction:) from sender QCCPaletteButton 0x7fd0e382e330

Thread 0 Crashed:: CrBrowserMain  Dispatch queue: com.apple.main-thread
0   com.quark.QuarkXPress.XTensions.ItemStyles.xnt	0x000000014cea34c2 -[ItemStyleDialogController loadControls] + 458
1   com.apple.AppKit              	0x00007fff22c70ae8 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1418
2   com.apple.AppKit              	0x00007fff22c651a8 loadNib + 392
3   com.apple.AppKit              	0x00007fff22c647b4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 693
4   com.apple.AppKit              	0x00007fff22e68092 +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 142
5   com.apple.AppKit              	0x00007fff22e67e71 -[NSWindowController loadWindow] + 322
6   com.apple.AppKit              	0x00007fff22e67bf9 -[NSWindowController window] + 84
7   com.apple.AppKit              	0x00007fff22ee6161 -[NSWindowController showWindow:] + 36
8   com.quark.QuarkXPress.XTensions.ItemStyles.xnt	0x000000014cea31d2 -[ItemStyleDialogController loadDialog:styleIndex:itemStyle:] + 106
9   com.quark.QuarkXPress.XTensions.ItemStyles.xnt	0x000000014ce9e883 -[ItemStylePaletteCocoa NewItemStyle] + 121
10  com.apple.AppKit              	0x00007fff22eb32bb -[NSApplication(NSResponder) sendAction:to:from:] + 288
11  com.apple.AppKit              	0x00007fff22eb315f -[NSControl sendAction:to:] + 86
12  com.apple.AppKit              	0x00007fff22eb3091 __26-[NSCell _sendActionFrom:]_block_invoke + 131
13  com.apple.AppKit              	0x00007fff22eb2f98 -[NSCell _sendActionFrom:] + 171
14  com.apple.AppKit              	0x00007fff22eb2ede -[NSButtonCell _sendActionFrom:] + 96
15  com.apple.AppKit              	0x00007fff22eaffc7 NSControlTrackMouse + 1820
16  com.apple.AppKit              	0x00007fff22eaf883 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 130
17  com.apple.AppKit              	0x00007fff22eaf74a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 697
18  com.apple.AppKit              	0x00007fff22eaea72 -[NSControl mouseDown:] + 722
19  com.quark.QCommonControl      	0x00000001179e98d2 -[QCCPaletteButton mouseDown:] + 79
20  com.apple.AppKit              	0x00007fff22eace5e -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4961
21  com.apple.AppKit              	0x00007fff22e1c648 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2594
22  com.apple.AppKit              	0x00007fff22e1ba06 -[NSWindow(NSEventRouting) sendEvent:] + 347
23  com.quark.QXPPanelManager     	0x000000011795f656 -[QPMGenericPanel sendEvent:] + 322
24  com.quark.QXPPanelManager     	0x000000011794b02c -[QPMPanel sendEvent:] + 1613
25  com.apple.AppKit              	0x00007fff22e19e14 -[NSApplication(NSEvent) sendEvent:] + 352
26  com.quark.QuarkXPress         	0x000000010ce235e6 -[QXPApplication sendEvent:] + 486
27  com.apple.AppKit              	0x00007fff230f2be1 -[NSApplication _handleEvent:] + 65
28  com.apple.AppKit              	0x00007fff22c82c8e -[NSApplication run] + 623
29  com.apple.AppKit              	0x00007fff22c56e6c NSApplicationMain + 816
30  com.quark.QuarkXPress         	0x000000010c966922 main + 34
31  libdyld.dylib                 	0x00007fff203aef3d start + 1

Thread 1:
0   libsystem_pthread.dylib       	0x00007fff2038f420 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	0x00007fff2038f420 start_wqthread + 0

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccc81c 0x12189c000 + 4392988
4   ShaferFilechck.dylib          	0x00000001218e57fb 0x12189c000 + 301051
5   ShaferFilechck.dylib          	0x00000001218f91b1 0x12189c000 + 381361
6   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
7   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
8   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 4:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 5:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 6:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 7:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 8:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 9:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 10:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 11:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 12:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 13:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccd8a4 0x12189c000 + 4397220
4   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
5   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
6   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 14:
0   libsystem_kernel.dylib        	0x00007fff20360cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20393e49 _pthread_cond_wait + 1298
2   ShaferFilechck.dylib          	0x0000000121ce1d26 0x12189c000 + 4480294
3   ShaferFilechck.dylib          	0x0000000121ccc81c 0x12189c000 + 4392988
4   ShaferFilechck.dylib          	0x00000001218e57fb 0x12189c000 + 301051
5   ShaferFilechck.dylib          	0x00000001218a290e 0x12189c000 + 26894
6   ShaferFilechck.dylib          	0x0000000121cecad5 0x12189c000 + 4524757
7   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
8   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 15:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	0x00007fff2035e2ba mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff2035e62c mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff2048b49f __CFRunLoopServiceMachPort + 316
3   com.apple.CoreFoundation      	0x00007fff20489b7f __CFRunLoopRun + 1328
4   com.apple.CoreFoundation      	0x00007fff20488f8c CFRunLoopRunSpecific + 563
5   com.apple.AppKit              	0x00007fff22e1823a _NSEventThread + 124
6   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 16:: Chrome_IOThread
0   libsystem_kernel.dylib        	0x00007fff20362c4a kevent + 10
1   org.chromium.ContentShell.framework	0x000000017232c109 0x170258000 + 34423049
2   org.chromium.ContentShell.framework	0x0000000172329bed 0x170258000 + 34413549
3   org.chromium.ContentShell.framework	0x0000000172328de2 0x170258000 + 34409954
4   org.chromium.ContentShell.framework	0x00000001722b1c65 0x170258000 + 33922149
5   org.chromium.ContentShell.framework	0x000000017154b504 0x170258000 + 19870980
6   org.chromium.ContentShell.framework	0x00000001722f269d 0x170258000 + 34186909
7   org.chromium.ContentShell.framework	0x0000000172322b37 0x170258000 + 34384695
8   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
9   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 17:: NetworkConfigWatcher
0   libsystem_kernel.dylib        	0x00007fff2035e2ba mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff2035e62c mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff2048b49f __CFRunLoopServiceMachPort + 316
3   com.apple.CoreFoundation      	0x00007fff20489b7f __CFRunLoopRun + 1328
4   com.apple.CoreFoundation      	0x00007fff20488f8c CFRunLoopRunSpecific + 563
5   com.apple.Foundation          	0x00007fff2121a607 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
6   org.chromium.ContentShell.framework	0x0000000172294d9d 0x170258000 + 33803677
7   org.chromium.ContentShell.framework	0x0000000172293cde 0x170258000 + 33799390
8   org.chromium.ContentShell.framework	0x00000001722b1c65 0x170258000 + 33922149
9   org.chromium.ContentShell.framework	0x00000001722f269d 0x170258000 + 34186909
10  org.chromium.ContentShell.framework	0x0000000172322b37 0x170258000 + 34384695
11  libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
12  libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 18:: DnsConfigService
0   libsystem_kernel.dylib        	0x00007fff20362c4a kevent + 10
1   org.chromium.ContentShell.framework	0x000000017232c109 0x170258000 + 34423049
2   org.chromium.ContentShell.framework	0x0000000172329bed 0x170258000 + 34413549
3   org.chromium.ContentShell.framework	0x0000000172328dfb 0x170258000 + 34409979
4   org.chromium.ContentShell.framework	0x00000001722b1c65 0x170258000 + 33922149
5   org.chromium.ContentShell.framework	0x00000001722f269d 0x170258000 + 34186909
6   org.chromium.ContentShell.framework	0x0000000172322b37 0x170258000 + 34384695
7   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
8   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 19:: TaskSchedulerServiceThread
0   libsystem_kernel.dylib        	0x00007fff20362c4a kevent + 10
1   org.chromium.ContentShell.framework	0x000000017232c109 0x170258000 + 34423049
2   org.chromium.ContentShell.framework	0x0000000172329bed 0x170258000 + 34413549
3   org.chromium.ContentShell.framework	0x0000000172328de2 0x170258000 + 34409954
4   org.chromium.ContentShell.framework	0x00000001722b1c65 0x170258000 + 33922149
5   org.chromium.ContentShell.framework	0x00000001722e1884 0x170258000 + 34117764
6   org.chromium.ContentShell.framework	0x00000001722f269d 0x170258000 + 34186909
7   org.chromium.ContentShell.framework	0x0000000172322b37 0x170258000 + 34384695
8   libsystem_pthread.dylib       	0x00007fff203938fc _pthread_start + 224
9   libsystem_pthread.dylib       	0x00007fff2038f443 thread_start + 15

Thread 20:: TaskSchedulerForegroundWorker

Gurtej Singh
Posts: 3
Joined: 14 May 2018, 01:21

Re: New Item Style crashes Xpress 17.0.0

Post by Gurtej Singh » 17 Sep 2021, 00:12

Hi Achim

Kindly share the QuarkXPress crashlog at gursingh@quark.com. The crash logs will be available in the DiagnosticReports folder at the below location:
/Users/<current user>/Library/Logs/DiagnosticReports
The crash logs will be prefixed with the name ‘QuarkXPress’ and will have a date/ time stamp in its name.

Thanks
Gurtej Singh
Sr.QA Engineer I
Quark Software Inc.

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