Corrupted Install File

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)
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dasuttles
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Joined: 08 Apr 2018, 11:10

Corrupted Install File

Post by dasuttles » 08 Apr 2018, 11:27

I cannot get the Quark Document Converter to install. It says the file is corrupt. I'm on Windows 7 64. I installed .NET Framework 3.5. I've tried downloading it a few times from http://www.quark.com/Support/Downloads/ ... px?fid=288 but it never works. The checksum I have for qxpdc12_win.exe is 15ba46c7deae27935b9e4f83a88c6cc5 but it displays following error messages:

setup.exe error
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QuarkXPress Document Converter.msi error
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Matthias Guenther (Quark)
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Re: Corrupted Install File

Post by Matthias Guenther (Quark) » 09 Apr 2018, 02:12

Please download again and make sure that you unzip the downloaded archive before installing.
Also check your permissions, is the download location readable by the logged in user?

If that doesn't work, please contact support at support@quark.com

Thanks
Matthias
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