bad access

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peterydeen
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Joined: 13 Jun 2018, 18:20

bad access

Post by peterydeen » 18 Jun 2018, 11:12

when I attempt to open a layout my computer crashed. When this happened a few days ago, I deleted the preferences folder in the library and then Quark worked, Now deleting the preferences no longer works. Here is me crash report. Any suggestions??

Process: QuarkXPress [1875]
Path: /Applications/QuarkXPress 2018.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 14.0.0.0 (14.0.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress [1875]
User ID: 501

Date/Time: 2018-06-18 12:10:23.955 -0400
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: 2941D697-6783-74EA-EE0D-FFE4206BC88A


Time Awake Since Boot: 360 seconds

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000002ee

VM Regions Near 0x2ee:
-->
__TEXT 00000001016ae000-0000000103320000 [ 28.4M] r-x/rwx SM=COW /Applications/QuarkXPress 2018.app/Contents/MacOS/QuarkXPress

Application Specific Information:
Performing @selector(performClickOnTableView:) from sender ROTableView 0x7fe85a4de9b0

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 com.quark.QuarkXPress 0x000000010232ae5f BaseBox::CopyDiskABox(DISK_ABOX const&, unsigned char) + 19
1 com.quark.QuarkXPress 0x0000000102961f41 BoxIO14::DoReadBoxBasics(Quark::IStream&, int, BaseBox**, unsigned

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Matthias Guenther (Quark)
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Re: bad access

Post by Matthias Guenther (Quark) » 18 Jun 2018, 16:13

It most likely has to do with MacOS 10.10.

QuarkXPress 2018 has never been supported on MacOS 10.10. We typically do not put anything into the code that prohibits it, however we see so many issues with 10.10 that we will have to prohibit running QX2018 on 10.10 in the next update.

Please update to 10.11, 10.12 or 10.13.

Thanks
Matthias
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peterydeen
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Joined: 13 Jun 2018, 18:20

Re: bad access

Post by peterydeen » 18 Jun 2018, 18:24

Thank you. I upgraded my Mac to Siera 10.13.4 it did solve My measurement tab problem, but now I cannot open my main project as it says it is locked (315)

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Matthias Guenther (Quark)
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Re: bad access

Post by Matthias Guenther (Quark) » 19 Jun 2018, 02:53

Does this happen only with old projects that you created before upgrading? Or also with freshly created ones?

And you do know that you have 60 days of free support, right?
support@quark.com

Thanks
Matthias
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